[cisco-voip] Configure incoming CLID on isdn of a 2821

Wed May 12 11:46:46 EDT 2010

Hi Nate,

Thanks for the info.  We are receiving calling name through the use of
the isdn supp-service name calling command.  Yet, the number does not
come across.  I might change isdn protocol-emulate network to isdn
protocol-emulate user on our side and network on the ShoreTel side.  I
read a thread that this might work.

Why is it that the software: 12.4(13r)T (we are running on our 2821
gateway), which is newer than 12.4(20)T does not include the isdn: h225
display-ie ccm-compatible command?

Thanks for the help!!

Rob

From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org] 
Sent: Wednesday, May 12, 2010 9:25 AM
To: Leetun, Rob
Cc: Barger, Joe; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821

Rob,

Calling name display in the facility IE was added in 12.4(11)XW, then
brought into the main T line in 12.4(20)T.
http://www.cisco.com/en/US/docs/ios/voice/cube/configuration/guide/vb-gw
-cm.html#wp1295243

http://www.cisco.com/en/US/docs/ios/voice/cube/configuration/guide/vb-gw
-cm.html#wp1315365

I have gateways running 12.4(11)XW3 and 124-24.T1 that are working
great.

If you can't upgrade IOS, you can switch to MGCP to get calling name in
facility IE to work.

-Nate

From: Leetun, Rob [mailto:rleetun at bouldercounty.org] 
Sent: Wednesday, May 12, 2010 9:09 AM
To: Nate VanMaren
Cc: Barger, Joe
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821

Hi Nate,

We are using h.323.  

Thanks.

Rob

From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org] 
Sent: Tuesday, May 11, 2010 4:42 PM
To: Leetun, Rob; Barger, Joe
Subject: RE: [cisco-voip] Configure incoming CLID on isdn of a 2821

Is this a MGCP or a h.323 gateway?

Sending calling name in facility IE is pretty common from a telco, but
it's fairly recent that h.323 gateways to understand that(2 years?).
MGCP has been able to do it for a while.

-Nate

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Tuesday, May 11, 2010 4:32 PM
To: Ryan Ratliff; Barger, Joe
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

The blindhog link helped but the h225 display-ie ccm-compatible is not
available in the version of software on the gateway.  I have been
working with TAC and this what they said:

After checking all the information we have gathered, it appears that the
Telco is not sending the IE in the proper format for the Call manager to
interpret what the gateway send, so we may require contact the Telco to
request the following.

The Telco may send the Information Element as a subsequent facility
Display IE element Instead of using FACILITY.

Here is an example of how the Information Element should be send to the
call manager:

Facility i = 0x9F8B0100A11202013E020100800A526F62204C656574756E

                Protocol Profile =  Networking Extensions

                0xA11202013E020100800A526F62204C656574756E

                Component = Invoke component

                        Invoke Id = 62

                        Operation = CallingName

                                Name Presentation Allowed Extended

                                Name = Bill Bass

        Display i = 'Bill Bass'

        Calling Party Number i = 0x0081, '3866'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '1670'

                Plan:Unknown, Type:Unknown

This was capture from a call that was coming from the call manager and
that is what is required.

The Telco is currently sending the following IE:

Facility i = 

0x9FAA068001008201008B0100A1190201530201008211422044656C61726F73612D4361
6D706F73 

                Protocol Profile =  Networking Extensions

                0x0100

                0x820100

                0x8B0100

                0xA1190201530201008211422044656C61726F73612D43616D706F73

                Component = Invoke component

        Calling Party Number i = 0x00A0, '1670'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '3866'

                Plan:Unknown, Type:Unknown

Please let me know if you could contact the Telco or conference in the 

Telco to request this information from their side.

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, April 28, 2010 3:27 PM
To: Barger, Joe
Cc: Matthew Loraditch; Leetun, Rob; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

So your name is in the facility.  You need to check out the CCM traces
where the full thing will be decoded and you can see what number is
there.

-Ryan

On Apr 28, 2010, at 5:25 PM, Barger, Joe wrote:

Yeah that is the weird part we are seeing the name even though you don't
see it incoming  in the debug...

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, April 28, 2010 2:48 PM
To: Matthew Loraditch
Cc: Leetun, Rob; cisco-voip at puck.nether.net; Barger, Joe
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

I believe if there is a number in the facility it will override that in
the calling number IE.  You can look at CCM traces to see if we are
decoding the facility.

-Ryan

On Apr 28, 2010, at 4:14 PM, Matthew Loraditch wrote:

Well you aren't getting calling name and the number you are getting
appears to be private, is this a telco pri or a private link?  albeit
regardless you should be getting the number to come through to the
phones unless you have something in CCM or your dial-peers altering it.

Matthew Loraditch, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093 
support at heliontechnologies.com
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com
<http://www.heliontechnologies.com/>  
Support Issue? Email support at heliontechnologies.com for fast assistance!

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, April 28, 2010 2:33 PM
To: Leetun, Rob; cisco-voip at puck.nether.net
Cc: Barger, Joe
Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821

Here is the Debug isdn q931

Apr 28 12:14:43.243: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8  callref =
0x001B

        Bearer Capability i = 0x8090A2

                Standard = CCITT

                Transfer Capability = Speech 

                Transfer Mode = Circuit

                Transfer Rate = 64 kbit/s

        Channel ID i = 0xA98397

                Exclusive, Channel 23

        Facility i =
0x9FAA068001008201008B0100A11802011C0201008210416E64726561204672616E6369
73636F

                Protocol Profile =  Networking Extensions

                0x0100

                0x820100

                0x8B0100

                0xA11802011C0201008210416E64726561204672616E636973636F

                Component = Invoke component

        Calling Party Number i = 0x00A0, '4718'

                Plan:Unknown, Type:Unknown

        Called Party Number i = 0x80, '3579'

                Plan:Unknown, Type:Unknown

Apr 28 12:14:43.259: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8
callref = 0x801B

        Channel ID i = 0xA98397

                Exclusive, Channel 23

Apr 28 12:14:43.395: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8
callref = 0x801B

        Progress Ind i = 0x8188 - In-band info or appropriate now
available

Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now
connected to 4718 N/A

Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now
connected to 4718 N/A

Apr 28 12:14:47.907: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8  callref
= 0x801B

Apr 28 12:14:47.923: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8
callref = 0x001B

Apr 28 12:14:56.051: ISDN Se0/2/0:23 Q931: RX <- DISCONNECT pd = 8
callref = 0x001B

        Cause i = 0x8090 - Normal call clearing

Apr 28 12:14:56.051: %ISDN-6-DISCONNECT: Interface Serial0/2/0:22
disconnected from 4718 , call lasted 8 seconds

Apr 28 12:14:56.055: ISDN Se0/2/0:23 Q931: TX -> RELEASE pd = 8  callref
= 0x801B

Apr 28 12:14:56.067: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8
callref = 0x001B

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
Sent: Wednesday, April 28, 2010 11:41 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Configure incoming CLID on isdn of a 2821

Hi,

I cannot get incoming CLID to be presented on the phone.  We have a 2821
with isdn.  Does anyone know of a command I can use to get this to work?

Thanks!

Rob

Robert Leetun

Network Engineer

Boulder County Information Technology

2025 14th Street

Boulder, CO 80302

303 441-3866 (W)

303 441-3983 (F)

rleetun at bouldercounty.org <mailto:arees at bouldercounty.org> 

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