[cisco-voip] Outbound Dialer

[Matthew Loraditch]

FWIW, In your email it sounds like you have the system fully automated so you want to look at the IVR license for UCCX, it doesn't give you agents but will do automated calling like you describe, I'm not sure about the pricing difference but as  long as you are not planning on having agents it's worthwhile to ask


Matthew Loraditch, CCVP, CCNA, CCDA
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of H, Tim
Sent: Wednesday, May 12, 2010 10:40 PM
To: Mike King; Cisco VoIPoE List
Subject: Re: [cisco-voip] Outbound Dialer

Hi Mike,

Take a look at Cisco Unified Contact Center Express.  The outbound dialer is limited, but it doesn't seem you need much functionality given the below.

You basically upload a txt file to the system with the info for the customers, and the Cisco Agent Desktop on your Agent's machine will ask if the agent is ready to make the call, etc.

You can then pull reports on the outbound dialing campaigns with the Historical Reporting tool that comes bundled with the UCCX product.

Hope this helps,

Tim

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Wednesday, May 12, 2010 10:10 PM
To: Cisco VoIPoE List
Subject: [cisco-voip] Outbound Dialer

We have a CUCM 7.1.3 cluster.

We currently pay a third party to do outbound calling to confirm appointments.  We provide them with a list of First, Last, Number, what appoint is for.  They have an automated dialer that calls the client, and does a press 1 to confirm, or press 2 to cancel message.  There is web portal we log into to print the results.

Lately, (past year or so) the third party has been doing a pretty horrible job. (Examples are:  Client is called, and get's dead air.  Client is called, confirms appointment, and get's a second call a few minutes later)

We'd like to see if we could bring this inhouse, and utilize our Callmanager.

IE, we have a list of Names/ Numbers / reason, and get a list back of Confirmed, Cancelled, No Answer

Anyone aware of any products / companies that could do something like this?

Mike
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