[cisco-voip] MWI Issue

[Mike J. Erickson]

Running CUCM 7.12 and Unity 7.0.  I have one user out of 600 that gets his MWI light turned on every morning after the MWI refresh cycle, despite the fact there aren't any VM's in his inbox.  Here are the steps that have been done:

1) Deleted his Unity Profile and Recreated it
2) Deleted his Phone Profile and Recreated it
3) Tried logging in as him on a different phone
4) Failed over and rebooted Primary. Failed back to Primary and it is still happening
5) Logged into his Exchange mailbox (Not cached) and there were no unread messages nor any VMs in his inbox or any other folders. There were no rules set in Outlook as well
6) Logged into his VM Box on the phone and there were no new Voicemails or Messages

Not sure where else to look.  Thanks in advance.


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