[cisco-voip] R: A way to track admin changes in CUCM 6.x

Thu May 20 11:29:08 EDT 2010

Actually this is a very old limitation in CallManager and a lot of
customers are asking for a more detailed "easy to read" log.

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Wednesday, May 19, 2010 11:07 PM
To: Jason Aarons (US)
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] R: A way to track admin changes in CUCM 6.x

Everything except HTTP posts are in the Tomcat access logs, it just
takes a bit of investigative work to understand exactly what a given
change looks like.  A GET request will contain info like pkids, etc but
unfortunately a POST will just have the URL, not the parameters passed
in the request.

For example I logged into CCMAdmin on my 7.1(3) server and deleted a
phone (from the search page).

Here is the audit log (Audit0000000x.log) entry.

05/19/2010 15:53:54.936 |LogMessage   UserID :administrator
ClientAddress :172.18.251.29  Severity :5  EventType
:GeneralConfigurationUpdate  ResourceAccessed:CUCMAdmin  EventStatus
:Success  AuditDetails :record in table device, with key field name =
SEPABCDABCDAADD deleted  ComponentID :Cisco CUCM Administration App
ID:Cisco Tomcat Cluster ID: Node ID:rratliff-cm7|

Here is the Tomcat access log entry
(localhost_access_log2010-05-19.txt):

[19/May/2010:15:53:55 -0400] 172.18.251.29 172.18.251.29 administrator -
8443 POST /ccmadmin/phoneFLDeleteSelected.do ?recCnt=9&colCnt=8 HTTP/1.1
200 96499 416

So you can see clearly here the audit log had more info than the access
log.  Because phoneFLDeleteSelected.do was called we can see I deleted
something, but not what.

Now I deleted a phone from the device page, not the search page.

Audit log:

05/19/2010 16:00:16.524 |LogMessage   UserID :administrator
ClientAddress :172.18.251.29  Severity :5  EventType
:GeneralConfigurationUpdate  ResourceAccessed:CUCMAdmin  EventStatus
:Success  AuditDetails : record in table device with key field name =
ABCDABCDABCD deleted   ComponentID :Cisco CUCM Administration App
ID:Cisco Tomcat Cluster ID: Node ID:rratliff-cm7|

Access log:

[19/May/2010:16:00:16 -0400] 172.18.251.29 172.18.251.29 administrator -
8443 POST /ccmadmin/phoneDelete.do  HTTP/1.1 200 73099 383

Again, nothing terribly useful in the access log other than I deleted
some phone.  However if we look a few lines above we see this:

[19/May/2010:16:00:10 -0400] 172.18.251.29 172.18.251.29 administrator -
8443 GET /ccmadmin/gendeviceEdit.do
?key=fe651e23-fb2b-14d2-5a30-5843f9172658 HTTP/1.1 200 300148 958

This tells me that the same source IP, and same userid went into a
phone's device page (gendeviceEdit.do) and the device had a pkid of
fe651e23-fb2b-14d2-5a30-5843f9172658.

A quick peek into the ccm device table in a backup, or maybe even in the
installdb log file from the last upgrade would let you tie that pkid to
a device name.

-Ryan

On May 19, 2010, at 3:46 PM, Jason Aarons (US) wrote:

I had a customer use the CLI to query the database and show a line with
a userid and what he changed. Since it wasn't my userid or my teams I
didn't pay much attention.  But in short someone deleted a DN in
production causing a outage and he was tracing it back. Turns out it was
his teammate.    I haven't used the Audi GUI view or recall what the CLI
query was.

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Saskin
Sent: Wednesday, May 19, 2010 12:17 PM
To: l.durso at gmail.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] R: A way to track admin changes in CUCM 6.x

The audit feature in 7x+ isn't all that useful.  It does not give you
details on who made specific changes.

Matthew Saskin
msaskin at gmail.com
203-253-9571

July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run
Please support the Leukemia & Lyphoma Society
http://pages.teamintraining.org/nyc/nyctri10/msaskin

On Wed, May 19, 2010 at 11:54 AM, Leonardo D'Urso <l.durso at gmail.com>
wrote:

Hi Rob

I know this is the audit feature. It is supported since 7.x.

Ciao
Leonardo

---
Leonardo D'Urso
l.durso at gmail.com
Sent from my BlackBerry(r)

-----Original Message-----
From: "Leetun, Rob" <rleetun at bouldercounty.org>
Date: Wed, 19 May 2010 09:43:02
To: <cisco-voip at puck.nether.net>
Subject: [cisco-voip] A way to track admin changes in CUCM 6.x

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