[cisco-voip] Configure incoming CLID on isdn of a 2821
Ryan Ratliff
rratliff at cisco.com
Thu May 20 15:06:45 EDT 2010
What do the CCM traces show? Given that the router can decode the facility ie, I'd expect CUCM would be able to as well.
You mentioned you had a TAC case opened. Can you unicast me the SR number?
-Ryan
On May 20, 2010, at 12:01 PM, Leetun, Rob wrote:
> Here is new information on this problem:
>
> The vendor who installed the ShoreTel system that is connected to our Cisco system via a H323 gateway, states that they have another customer whose caller id from ShoreTel does not work with a Cisco Callmanager environment. Hmmm???
>
> ShoreTel states it is a Cisco problem.
>
> Here is the latest debug for you to decide who should be doing what?
>
>
> First call: from 3866 to 1670
> Second call: from 1670 to 3866
> _________________
> debug isdn q931 is:
>
> May 20 08:43:17.366: ISDN Se0/2/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x0, Calling num 3866
> May 20 08:43:17.370: ISDN Se0/2/0:23 Q931: Applying typeplan for sw-type 0xD is 0x0 0x0, Called num 1670
> May 20 08:43:17.370: ISDN Se0/2/0:23 Q931: TX -> SETUP pd = 8 callref = 0x72CD
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98381
> Exclusive, Channel 1
> Facility i = 0x9F8B0100A112020148020100800A526F62204C656574756E
> jcphg2#
> Protocol Profile = Networking Extensions
> 0xA112020148020100800A526F62204C656574756E
> Component = Invoke component
> Invoke Id = 72
> Operation = CallingName
> Name Presentation Allowed Extended
> Name = Rob Lee
> Calling Party Number i = 0x0081, '3866'
> Plan:Unknown, Type:Unknown
> Called Party Number i = 0x80, '1670'
> Plan:Unknown, Type:Unknown
> May 20 08:43:17.390: ISDN Se0/2/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0xF2CD
> Channel ID i = 0xA98381
> Exclusive, Channel 1
> May 20 08:43:17.486: ISDN Se0/2/0:23 Q931: RX <- ALERTING pd = 8 callref = 0xF2CD
> jcphg2#
> May 20 08:43:19.858: ISDN Se0/2/0:23 Q931: RX <- CONNECT pd = 8 callref = 0xF2CD
> May 20 08:43:19.862: %ISDN-6-CONNECT: Interface Serial0/2/0:0 is now connected to 1670 N/A
> jcphg2#
> May 20 08:43:19.862: ISDN Se0/2/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x72CD
> jcphg2#
> May 20 08:43:35.255: ISDN Se0/2/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0xF2CD
> Cause i = 0x8090 - Normal call clearing
> May 20 08:43:35.259: %ISDN-6-DISCONNECT: Interface Serial0/2/0:0 disconnected from 1670 , call lasted 15 seconds
> jcphg2#
> May 20 08:43:35.259: ISDN Se0/2/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x72CD
> May 20 08:43:35.275: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0xF2CD
> jcphg2#
> May 20 08:43:38.079: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x00AE
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98397
> Exclusive, Channel 23
> Facility i = 0x9FAA068001008201008B0100A1190201360201008211422044656C61726F73612D43616D706F73
> Protocol Profile = Networking Extensions
> 0x0100
> 0x820100
> 0x8B0100
> 0xA1190201360201008211422044656C61726F73612D43616D706F73
> Component = Invoke component
> Calling Party Number i = 0x00A0, '1670'
> Plan:Unknown, Type:Unknown
> Called Party Number i = 0x80, '3866'
> Plan:Unknown, Type:Unknown
> jcphg2#
> May 20 08:43:38.095: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x80AE
> Channel ID i = 0xA98397
> Exclusive, Channel 23
> May 20 08:43:38.227: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x80AE
> Progress Ind i = 0x8188 - In-band info or appropriate now available
> jcphg2#
> May 20 08:43:41.279: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 1670 N/A
> jcphg2#
> May 20 08:43:41.279: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x80AE
> May 20 08:43:41.295: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x00AE
> jcphg2#
> May 20 08:43:44.171: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x00AF
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98396
> Exclusive, Channel 22
> Facility i = 0x9FAA068001008201008B0100A11B02013702010082134A61637175656C696E6520426561756C696575
> Protocol Profile = Networking Extensions
> 0x0100
> 0x820100
> 0x8B0100
> 0xA11B02013702010082134A61637175656C696E6520426561756C696575
> Component = Invoke component
> Calling Party Number i = 0x00A0, '1234'
> Plan:Unknown, Type:Unknown
> Called Party Number i = 0x80, '4567'
> Plan:Unknown, Type:Unknown
> May 20 08:43:44.187: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x80AF
> Channel ID i = 0xA98396
> Exclusive, Channel 22
> May 20 08:43:44.319: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x80AF
> Progress Ind i = 0x8188 - In-band info or appropriate now available
> jcphg2#
> May 20 08:43:48.171: %ISDN-6-CONNECT: Interface Serial0/2/0:21 is now connected to 4741 N/A
> jcphg2#
> May 20 08:43:48.171: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x80AF
> May 20 08:43:48.183: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x00AF
> jcphg2#
> May 20 08:43:56.467: %ISDN-6-DISCONNECT: Interface Serial0/2/0:22 disconnected from 1670 , call lasted 15 seconds
> jcphg2#no
> May 20 08:43:56.467: ISDN Se0/2/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x80AE
> Cause i = 0x8290 - Normal call clearing
> May 20 08:43:56.483: ISDN Se0/2/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x00AE
> May 20 08:43:56.491: ISDN Se0/2/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x80AE
>
>
>
> =================================================================
> May 20 08:43:17.370: ISDN Se0/2/0:23 Q931: TX -> SETUP pd = 8 callref = 0x72CD
>
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98381
> Exclusive, Channel 1
> Facility i = 0x9F8B0100A112020148020100800A526F62204C656574756E
>
>
> <**************************** mt decode start ************************>
>
> Facility Ie Data:
> Interpretation APDU: Len: 01
> discardAnyUnrecognizedInvokePdu
>
> RoseAPDU InvokePDU: Len: 12
> invokeId: 72
>
> callingName:
> namePresentationAllowedSimple: 80, Len: 0A ç================ presentation allowed
> "Rob Lee"
>
> The calls that we receive from Shortel are with presentation restricted. (see following)
>
> May 20 08:43:38.079: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x00AE
>
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98397
> Exclusive, Channel 23
> Facility i = 0x9FAA068001008201008B0100A1190201360201008211422044656C617
> 26F73612D43616D706F73
>
>
> <**************************** mt decode start ************************>
>
> Facility Ie Data:
> Network Facility Extension: Len: 06
> sourceEntity: endPINX
> destinationEntity: endPINX
>
> Interpretation APDU: Len: 01
> discardAnyUnrecognizedInvokePdu
>
> RoseAPDU InvokePDU: Len: 19
> invokeId: 54
>
> callingName:
> namePresentationRestrictedSimple: 82, Len: 11 ç===============presentation restricted
> "B Del-Camo"
> "s"
>
> ***********************2nd Call we receive from Shortel***********************
> ay 20 08:43:44.171: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x00AF
>
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98396
> Exclusive, Channel 22
> Facility i = 0x9FAA068001008201008B0100A11B02013702010082134A61637175656
> C696E6520426561756C696575
>
>
> <**************************** mt decode start ************************>
>
> Facility Ie Data:
> Network Facility Extension: Len: 06
> sourceEntity: endPINX
> destinationEntity: endPINX
>
> Interpretation APDU: Len: 01
> discardAnyUnrecognizedInvokePdu
>
> RoseAPDU InvokePDU: Len: 1B
> invokeId: 55
>
> callingName:
> namePresentationRestrictedSimple: 82, Len: 13 ç======================presentation restricted
> "Jac Bul"
> "ieu"
>
>
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
> Sent: Wednesday, May 19, 2010 10:15 AM
> To: Ryan Ratliff
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
>
> Hi Ryan,
>
> Here is what the Cisco TAC saw:
>
> After checking all the information we have gathered, it appears that the Telco is not sending the IE in the proper format for the Call manager to interpret what the gateway send, so we may require contact the Telco to request the following.
>
>
>
> The Telco may send the Information Element as a subsequent facility Display IE element Instead of using FACILITY.
>
>
>
> Here is an example of how the Information Element should be send to the call manager:
>
>
>
> Facility i = 0x9F8B0100A11202013E020100800A526F62204C656574756E
>
> Protocol Profile = Networking Extensions
>
> 0xA11202013E020100800A526F62204C656574756E
>
> Component = Invoke component
>
> Invoke Id = 62
>
> Operation = CallingName
>
> Name Presentation Allowed Extended
>
> Name = Rob Leetun
>
> Display i = 'Rob Leetun'
>
> Calling Party Number i = 0x0081, '3866'
>
> Plan:Unknown, Type:Unknown
>
> Called Party Number i = 0x80, '1670'
>
> Plan:Unknown, Type:Unknown
>
>
>
> This was capture from a call that was coming from the call manager and that is what is required.
>
>
>
>
>
> The Telco is currently sending the following IE:
>
>
>
> Facility i =
>
> 0x9FAA068001008201008B0100A1190201530201008211422044656C61726F73612D43616D706F73
>
>
>
> Protocol Profile = Networking Extensions
>
> 0x0100
>
> 0x820100
>
> 0x8B0100
>
> 0xA1190201530201008211422044656C61726F73612D43616D706F73
>
> Component = Invoke component
>
> Calling Party Number i = 0x00A0, '1670'
>
> Plan:Unknown, Type:Unknown
>
> Called Party Number i = 0x80, '3866'
>
> Plan:Unknown, Type:Unknown
>
>
>
>
>
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: Wednesday, April 28, 2010 3:27 PM
> To: Barger, Joe
> Cc: Matthew Loraditch; Leetun, Rob; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
>
> So your name is in the facility. You need to check out the CCM traces where the full thing will be decoded and you can see what number is there.
>
> -Ryan
>
> On Apr 28, 2010, at 5:25 PM, Barger, Joe wrote:
>
>
> Yeah that is the weird part we are seeing the name even though you don’t see it incoming in the debug…
>
> From: Ryan Ratliff [mailto:rratliff at cisco.com]
> Sent: Wednesday, April 28, 2010 2:48 PM
> To: Matthew Loraditch
> Cc: Leetun, Rob; cisco-voip at puck.nether.net; Barger, Joe
> Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
>
> I believe if there is a number in the facility it will override that in the calling number IE. You can look at CCM traces to see if we are decoding the facility.
>
> -Ryan
>
> On Apr 28, 2010, at 4:14 PM, Matthew Loraditch wrote:
>
>
>
> Well you aren’t getting calling name and the number you are getting appears to be private, is this a telco pri or a private link? albeit regardless you should be getting the number to come through to the phones unless you have something in CCM or your dial-peers altering it.
>
>
> Matthew Loraditch, CCNA, CCDA
> 1965 Greenspring Drive
> Timonium, MD 21093
> support at heliontechnologies.com
> (p) (410) 252-8830
> (F) (443) 541-1593
>
> Visit us at www.heliontechnologies.com
> Support Issue? Email support at heliontechnologies.com for fast assistance!
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
> Sent: Wednesday, April 28, 2010 2:33 PM
> To: Leetun, Rob; cisco-voip at puck.nether.net
> Cc: Barger, Joe
> Subject: Re: [cisco-voip] Configure incoming CLID on isdn of a 2821
>
> Here is the Debug isdn q931
>
> Apr 28 12:14:43.243: ISDN Se0/2/0:23 Q931: RX <- SETUP pd = 8 callref = 0x001B
> Bearer Capability i = 0x8090A2
> Standard = CCITT
> Transfer Capability = Speech
> Transfer Mode = Circuit
> Transfer Rate = 64 kbit/s
> Channel ID i = 0xA98397
> Exclusive, Channel 23
> Facility i = 0x9FAA068001008201008B0100A11802011C0201008210416E64726561204672616E636973636F
> Protocol Profile = Networking Extensions
> 0x0100
> 0x820100
> 0x8B0100
> 0xA11802011C0201008210416E64726561204672616E636973636F
> Component = Invoke component
> Calling Party Number i = 0x00A0, '4718'
> Plan:Unknown, Type:Unknown
> Called Party Number i = 0x80, '3579'
> Plan:Unknown, Type:Unknown
> Apr 28 12:14:43.259: ISDN Se0/2/0:23 Q931: TX -> CALL_PROC pd = 8 callref = 0x801B
> Channel ID i = 0xA98397
> Exclusive, Channel 23
> Apr 28 12:14:43.395: ISDN Se0/2/0:23 Q931: TX -> ALERTING pd = 8 callref = 0x801B
> Progress Ind i = 0x8188 - In-band info or appropriate now available
> Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 4718 N/A
> Apr 28 12:14:47.907: %ISDN-6-CONNECT: Interface Serial0/2/0:22 is now connected to 4718 N/A
> Apr 28 12:14:47.907: ISDN Se0/2/0:23 Q931: TX -> CONNECT pd = 8 callref = 0x801B
> Apr 28 12:14:47.923: ISDN Se0/2/0:23 Q931: RX <- CONNECT_ACK pd = 8 callref = 0x001B
> Apr 28 12:14:56.051: ISDN Se0/2/0:23 Q931: RX <- DISCONNECT pd = 8 callref = 0x001B
> Cause i = 0x8090 - Normal call clearing
> Apr 28 12:14:56.051: %ISDN-6-DISCONNECT: Interface Serial0/2/0:22 disconnected from 4718 , call lasted 8 seconds
> Apr 28 12:14:56.055: ISDN Se0/2/0:23 Q931: TX -> RELEASE pd = 8 callref = 0x801B
> Apr 28 12:14:56.067: ISDN Se0/2/0:23 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x001B
>
>
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Leetun, Rob
> Sent: Wednesday, April 28, 2010 11:41 AM
> To: cisco-voip at puck.nether.net
> Subject: [cisco-voip] Configure incoming CLID on isdn of a 2821
>
> Hi,
>
> I cannot get incoming CLID to be presented on the phone. We have a 2821 with isdn. Does anyone know of a command I can use to get this to work?
>
> Thanks!
>
>
> Rob
>
> Robert Leetun
> Network Engineer
> Boulder County Information Technology
> 2025 14th Street
> Boulder, CO 80302
> 303 441-3866 (W)
> 303 441-3983 (F)
> rleetun at bouldercounty.org
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
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