[cisco-voip] terminate step in CCX scripting

[Fuermann, Jason]

I did find that in the scripting and development series: volume 1 that it was recommending a terminate and end step on the successful branch, but I don't see anything in the step reference saying it is needed. I noticed that in one of my scripts I had an end step but no terminate at the very end, so I added that. I had been receiving in queue too long error messages, so I think that will fix that.

-----Original Message-----
From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Friday, May 21, 2010 7:19 AM
To: Fuermann, Jason
Cc: Cisco VOIP
Subject: Re: [cisco-voip] terminate step in CCX scripting

I'm getting the impression from the documentation that the "contact"
is supposed to already be implicitly terminated after a redirect or
connection with an agent, but I've had some very good advice from
several people to check it to make sure before I end the script.
Another good idea was to add an exception handler to catch inactive
contacts and terminate them (to catch stray hangups). I've
incorporated both of these into one of my problem scripts and will see
if we get anymore lockups.

I only started having this problem after upgrading to CCX7 SR5..
scripts were running fine for a couple years then all the sudden
getting this strange behavior. It's only 2 applications that are
exhibiting the problem though out of about 10 total so I am still
focusing on the scripting and the CTI configuration(s).

On Thu, May 20, 2010 at 4:58 PM, Fuermann, Jason <JBF005 at shsu.edu> wrote:
> "Does anyone know if after a "Call Redirect" step, does the contact/session/whatever automatically count as terminated if the transfer is successful, or does the terminate step still need to happen?"
>
> You know, I was just wondering the same thing.
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar
> Sent: Thursday, May 20, 2010 10:36 AM
> To: Ed Leatherman; Cisco VOIP
> Subject: Re: [cisco-voip] terminate step in CCX scripting
>
> Review the script to make sure that you don't have a loop...also try to reactively debug it to see as the call goes through the script...this will help you a lot.
>
>  Best Regards;
>   Ahmed Elnagar
>   Senior Network PS Engineer
>   Mob: +2019-0016211
>  CCIE#24697 (Voice)
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
> Sent: Wednesday, May 19, 2010 8:19 PM
> To: Cisco VOIP
> Subject: [cisco-voip] terminate step in CCX scripting
>
> Hello all,
>
> I'm running into a problem where my CTI ports for particular UCCX
> applications seem to not be releasing after calls. Eventually I have
> to reset the CTI ports to clear them up, otherwise callers just get
> busy signal and the agents sit around with nothing to do (and no
> queued calls). Trying to plug through the script on one of them to see
> if it's something I can fix myself.
>
> Does anyone know if after a "Call Redirect" step, does the
> contact/session/whatever automatically count as terminated if the
> transfer is successful, or does the terminate step still need to
> happen? The script is pretty basic, but it does have a lot of call
> redirect options in a menu and it is NOT terminating the contact for
> successful redirects.
>
> --
> Ed Leatherman
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-- 
Ed Leatherman