[cisco-voip] Unity 7 Installation Problem

Sun May 23 18:12:29 EDT 2010

It's documented in the Unity installation guides which I recommend following step by step.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/7x/correct_ig/7xcuigcrct.html

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/umexnofo/5xcuigumenofox.html

Table 2-1 Lists folder locations by Platform Overlay
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/installation/guide/umexnofo/5xcuigumenofo020.html#wpxref87281

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar
Sent: Sunday, May 23, 2010 4:14 PM
To: Ahmed Abd EL-Rahman
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 7 Installation Problem

A typical Cisco case :)

With no reason the installation worked on I4 but not working on I3...what in the below steps relates to the server hardware!!!!
And we are supposed to solve these issues!!!!
Can you please ask the case engineer If the below is documented in any external or internal Cisco document???

 Best Regards;
  Ahmed Elnagar
  Senior Network PS Engineer
  Mob: +2019-0016211
  CCIE#24697 (Voice)
 [cid:image001.jpg at 01CAFAA3.1C57A680] [cid:image002.jpg at 01CAFAA3.1C57A680]

From: Ahmed Abd EL-Rahman [mailto:Ahmed.Rahman at bmbgroup.com]
Sent: Sunday, May 23, 2010 10:01 PM
To: Kin Wai; James Buchanan; Ahmed Elnagar
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity 7 Installation Problem

Thanks all, the problem was solved after involving the TAC engineer who did the following:

 *   First thing is to restart after u receive the error message before continuing the installation.
 *   He installed SQL instead of MSDE although there are 32 voice ports (for which MSDE should be used as per the installation guide) also he mentioned that SQL can replace MSDE for any number of ports and it's better specially regarding the case when the data base size become large (MSDE has issues in this regard).
 *   He changed the installation folder from C drive to D drive.
 *   He chooses "per processor" as the type of license during the SQL installation and set the number of processors to 4.
 *   Then he installed the SQL-SP4 manually from the path  CD:\SQL200_SP4\x86\setup then setupsql.exe from the service packs DVD.
 *   After this I continued the installation normally using the CUSPA.

Best Regards

Ahmed Abd EL-Rahman

From: Kin Wai [mailto:kinwai at singnet.com.sg]
Sent: Friday, May 21, 2010 10:24 PM
To: Ahmed Abd EL-Rahman; 'James Buchanan'; 'Ahmed Elnagar'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity 7 Installation Problem

By default, C drive is formatted with how much GB of space? I doubt a default installation comes with only 4gb left.

I have a VM with 20gb hdd installed. It takes up only near 6gb in C drive with unity and lotus notes client installed.

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman
Sent: Saturday, May 22, 2010 2:40 AM
To: James Buchanan; Ahmed Elnagar
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 7 Installation Problem

My dear, I already used the Cisco platform configuration CD which prepares the partitions and RAID things automatically according to Cisco standard, also the data store which gives this error is being installed in C not D, and the C drive is accessible and has 4 GB free space.

Best Regards

Ahmed Abd EL-Rahman

From: James Buchanan [mailto:jbuchanan at ctiusa.com]
Sent: Friday, May 21, 2010 6:31 PM
To: Ahmed Abd EL-Rahman; Ahmed Elnagar
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity 7 Installation Problem

Dumb question...Is the D: drive formatted? What happens when you go to My Computer and double-click on D:?

James Buchanan | Senior Network Engineer | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | www.presidio.com<http://www.presidio.com> <http://www.presidio.com>
CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman
Sent: Friday, May 21, 2010 8:08 AM
To: Ahmed Elnagar
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Unity 7 Installation Problem

The D drive has a large free space also, and I'm still in the data store installation and didn't reach the message store installation yet.

Best Regards

Ahmed Abd EL-Rahman

From: Ahmed Elnagar [mailto:ahmed_elnagar at rayacorp.com]
Sent: Friday, May 21, 2010 4:05 PM
To: Ahmed Abd EL-Rahman
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Unity 7 Installation Problem

What about your D drive...I remember that message store installs on the D drive.

 Best Regards;
  Ahmed Elnagar
  Senior Network PS Engineer
  Mob: +2019-0016211
  CCIE#24697 (Voice)
 [cid:image001.jpg at 01CAFAA3.1C57A680] [cid:image002.jpg at 01CAFAA3.1C57A680]

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman
Sent: Friday, May 21, 2010 1:49 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Unity 7 Installation Problem

Dear All,
                I'm trying to install Unity 7.0(2) on MCS-7825-I3-ESC1 server, I'm installing windows 2003 normally from the platform configuration CD then the windows SP2 normally, but when trying to install the data store I receive the error saying "setup could not find a drive with 16449 KB free disk space to install the program. Please free up some space first and press RETRY or press CANCEL to exit setup" as per the attached photo, although the C drive has 4 GB free space.
Can anybody please advise in this regard ?

Best Regards

Ahmed Abd EL-Rahman I Senior Network Engineer
CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS
[cid:image003.jpg at 01CAFAA3.1C57A680]<http://www.bmbgroup.com/>
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