[cisco-voip] Call Manager question

Mon May 24 16:08:22 EDT 2010

Also, what about calls coming from PSTN, No display appear to them J

Best Regards,

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Abd EL-Rahman
Sent: Monday, May 24, 2010 10:55 PM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager question

This is a great idea as it enables the called user to receive the second
call if he wishes to, but the only constrain for this is it needs a phone
with 2 lines, so the simple phones with only 1 line will not be applicable,
right? 

Best Regards

Ahmed Abd EL-Rahman

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 24, 2010 10:41 PM
To: Ahmed Abd EL-Rahman
Cc: Scott Voll; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager question

The caller only receives a busy tone if the busy trigger is hit, and no CFB
destination is set.  In this case you would be setting the CFB destination
to another line on the phone, and using that line's alerting name (or
display, whatever setting works) to update the display of the calling phone
to indicate that the user's primary line was busy.

Example:

Joe at 1000 calls Mary at 2000. 

2000 is busy, CFB to *2000.  DN *2000 is line 2 on Mary's phone, with an
Alerting Name (or Display) set to "BUSY - Mary".

Joe's phone will show To: BUSY - Mary (hopefully).

You can word it however you wish, but hopefully you get the what I'm talking
about.  The downside is that Mary's phone would be ringing on a different
line, which could impact ring settings, etc.

-Ryan

On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote:

this means that the busy trigger will be set to 1, and in this case the
caller will get a busy tone which will solve the problem, but this will
prevent the user from receiving a second call which is a needed feature.

Best Regards

Ahmed Abd EL-Rahman

From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 24, 2010 6:16 PM
To: Scott Voll
Cc: Ahmed Abd EL-Rahman; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager question

You could try forward busy (busy trigger) to a second line with an Alerting
Name set to indicate that the user is busy.  

-Ryan

On May 24, 2010, at 11:03 AM, Scott Voll wrote:

I believe your only option is to set the call busy to 1 then setup the busy
greeting in Unity (or UC).

Scott

On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman
<Ahmed.Rahman at bmbgroup.com> wrote:

Dear all, I have a question about are there any way to indicate to a calling
user who calls a user phone with a busy trigger set to 2 that this called
user is on another call ? because by default the called user (who is already
on a call) will see another call come into his phone screen BUT the calling
user will have no idea that this user is on another call.

Best Regards

Ahmed Abd EL-Rahman I Senior Network Engineer

CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS

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