[cisco-voip] Hunt group question

Wed May 26 22:55:51 EDT 2010

That AC queuing was buggy-one of several reasons why Cisco scrapped it
for sure.

James Buchanan | Senior Network Engineer | South Region | Presidio
Networked Solutions 
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com
<mailto:jbuchanan at ctiusa.com> 
D: 615-866-5729 | www.presidio.com <http://www.presidio.com> 

CCIE #25863, Voice

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar
Sent: Wednesday, May 26, 2010 4:22 PM
To: Haas, Neal
Cc: voippuck
Subject: Re: [cisco-voip] Hunt group question

Attendant console queuing was a good option in just cases...but I am not
sure that your CUCM version support it.

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, May 26, 2010 3:59 PM
To: Bill; 'Cheng, Karen'; 'Haas, Neal'; 'voippuck'
Subject: Re: [cisco-voip] Hunt group question

Past experience has shown that requiring end users to perform an action
other than picking up the phone, is usually a  good way to load test
your help-desk ticketing system.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

From: Bill [mailto:bill at hitechconnection.net] 
Sent: Wednesday, May 26, 2010 8:37 AM
To: 'Cheng, Karen'; Dennis Heim; 'Haas, Neal'; 'voip puck'
Subject: RE: [cisco-voip] Hunt group question

The way Dennis described is the correct way as per IPCC deployments.
Your way is the easy way. Just because it is easy and it "works" does
not mean it is the right. 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 8:53 PM
To: 'Dennis Heim'; Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

Or you could just leave the busy trigger and allow the people in the
hunt to receive the second call and put them on hold themselves....less
configuration and less troubleshooting ....

Karen Cheng

Voice Network Engineer

From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
Sent: Wednesday, 26 May 2010 11:39 AM
To: Cheng, Karen; Haas, Neal; 'voip puck'
Subject: RE: Hunt group question

You will need to set each DN in the hunt group to max calls = 2, busy
trigger = 1. Then it will take the hunt pilot busy action. Then you will
need to send it to Unity, which hits a call handler, the allows holding
and does a supervised transfer back to the hunt pilot.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Cheng, Karen
Sent: Tuesday, May 25, 2010 9:10 PM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

Depends on how you set up the Line Group....underneath the configuration
you can choose the behaviour when a member of the group is busy,
unavailable etc...

in the hunt pilot you can also set a last resort number if needed....

also see what busy trigger is set on the phones as well....not 100% but
if the busy trigger on the phones are 2 the hunt may send them a second
call which can be put on hold by the user themselves....

Karen Cheng

Voice Network Engineer

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dennis Heim
Sent: Wednesday, 26 May 2010 11:04 AM
To: Haas, Neal; 'voip puck'
Subject: Re: [cisco-voip] Hunt group question

You need some type of queuing mechanism. You can get Unity to do some
holding, but you don't have much configuration on how it operates.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Office
317.569.4201 Fax
317.694.6070 Cell

dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/
<http://www.cdw.com/content/solutions/unified-communications/> 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: Tuesday, May 25, 2010 6:23 PM
To: 'voip puck'
Subject: [cisco-voip] Hunt group question

I have a department asking me if they do a hunt group with 4 phones if 5
phone calls come in, what happens? I told them that they would get a
busy signal. They want to know if it is possible to put them in a hold
position until a line clears up.

Is this possible?

Callmanager 7.1.X and unity 7

Thanks

Neal

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