[cisco-voip] Menu Inside Queue

[Ed Leatherman]

What we've set up on a few applications is to only play an in-queue
menu if the caller is not next in line to be answered and if it is
their first time through the queue loop.

On Fri, May 28, 2010 at 8:58 AM, Jason Loomans/MPTC
<jloomans at morainepark.edu> wrote:
> The barge in setting did not work correctly for this scenario.
>
> I'm continuing to research this as it applies to my scenario and will try
> Jason's Feurmann's suggestions.
>
> Thanks all!
>
> Jason Loomans
> Network Analyst | Moraine Park Technical College
> jloomans at morainepark.edu
>
>
>
> From:        Ed Leatherman <ealeatherman at gmail.com>
> To:        "Jason Loomans/MPTC" <jloomans at morainepark.edu>
> Cc:        Bill Talley <btalley at gmail.com>, "cisco-voip at puck.nether.net"
> <cisco-voip at puck.nether.net>
> Date:        05/28/2010 07:39 AM
> Subject:        Re: [cisco-voip] Menu Inside Queue
> ________________________________
>
>
> I'm curious if the barge in setting works, please let us know your results.
>
> I would have suggested the same as Jason Feurmann. Only play the menu
> if the caller is X or further in the queue.
>
> On Thu, May 27, 2010 at 3:11 PM, Jason Loomans/MPTC
> <jloomans at morainepark.edu> wrote:
>> I will test this in the morning.  Thanks.
>>
>> Jason Loomans
>> Network Analyst | Moraine Park Technical College
>> jloomans at morainepark.edu
>>
>>
>>
>> From:        Bill Talley <btalley at gmail.com>
>> To:        Jason Loomans/MPTC <jloomans at morainepark.edu>
>> Cc:        "cisco-voip at puck.nether.net" <cisco-voip at puck.nether.net>
>> Date:        05/27/2010 08:58 AM
>> Subject:        Re: [cisco-voip] Menu Inside Queue
>> ________________________________
>>
>>
>> I believe you need to set Barge In to 'no'.
>>
>> Sent from a mobile device with very tiny touchscreen input keys. Please
>> excuse my typos.
>>
>> On May 27, 2010, at 7:51 AM, Jason Loomans/MPTC <jloomans at morainepark.edu>
>> wrote:
>>
>> Hi,
>> I want to present a menu to my caller's if they are put into queue while
>> trying to contact an operator.  However, I do not want the the caller to
>> be
>> taken out of the menu and presented to a resource while the menu is being
>> played to the caller.  I have the menu set to not interruptible, but after
>> the menu prompt is played and the caller is inputting their menu
>> selection,
>> they are being pulled from the menu and not allowed to finish the menu.
>>
>> Is this possible?  Thanks.
>>
>> Jason Loomans
>> Network Analyst | Moraine Park Technical College
>> jloomans at morainepark.edu
>> _______________________________________________
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>>
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>>
>>
>
>
>
> --
> Ed Leatherman
>
>



-- 
Ed Leatherman