[cisco-voip] Line appearance

[Go0se]

"Sometimes we need the employee to answer the calls for the boss" - you can
configure BLF with CALL PICKUP if you need to be able to answer the call. As
has already been stated, BLF isn't a big deal to get working.

 

Thanks,

 

Go0se

 

My blog:

 <http://atc.go0se.com> http://atc.go0se.com

 

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From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nate VanMaren
Sent: Wednesday, November 10, 2010 2:07 PM
To: Sandy Lee; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Line appearance

 

The only thing you need to do to make a busy lamp work is assign a subscribe
calling search space to the phone.  You can presence enable the call lists
too, but that is not required.

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sandy Lee
Sent: Wednesday, November 10, 2010 12:59 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Line appearance

 

Hi all,

 

We have users who are used to have a line status about the boss. If he's on
the line, the line button is red. Simple. When we migrate those people to
IP, they can't do that anymore. The problem is that if a call comes in to
the boss, but at the same time the employee goes off hook to place a call,
she gets the boss's call. Then the boss isn't happy. Sometimes we need the
employee to answer the calls for the boss and sometimes we need it to know
only if the boss is on the line or not. This was very easy on our legacy
pbx.

 

I thought that the BLF was going to help me out, but I don't have all that
presence stuff enabled. Then I saw a thread about an Auto Call Select
parameter on the phone but can't find it in UCM 7.1(5). Or another one about
an Auto Call Pickup. Does it really have to be that complicated to just have
a line appearance? 

 

Does anyone have a similar issue?

 

Thanks and regards.

 

Sandy.

 



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