[cisco-voip] factory resetting a 7942 - stuck on "upgrading"

[Corson, Teressa]

I’ll be curious to hear what the solution is on this because I have two 7911s that have the exact same problem.  What version of UCM are you using?  I’m on 7.1.3.32900-4.

 

I have a TAC case open and so far the first level rep told me to do a procedure that was for 7970 phones and that left my phone with no display at all.  If I get any good information from Cisco, I’ll share it.


Teressa Corson, CCNP, CCDA
TSS VI, Operations
Network Operations
NH Department of Information Technology
603-223-5727
www.doit.nh.gov <http://www.doit.nh.gov> 

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
Sent: Tuesday, November 23, 2010 10:30 AM
To: voyp list
Subject: [cisco-voip] factory resetting a 7942 - stuck on "upgrading"

 

I tried to factory reset a 7942 and it is now stuck on upgrading.

 

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
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Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)



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