[cisco-voip] factory resetting a 7942 - stuck on "upgrading"

[Ed Leatherman]

have you tried grabbing a packet capture if possible to see if any TFTP is
even happening?

On Tue, Nov 23, 2010 at 11:11 AM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:

> I've used the term42.default.loads file that came with the zip file. I
> restarted the TFTP server because the file name was the same.
>
> Not sure why I would need to use a different load? It doesn't even seem to
> be catching any load file. :(
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
> ------------------------------
> *From: *"Nate VanMaren" <VanMarenNP at ldschurch.org>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>, "Teressa Corson" <
> Teressa.Corson at doit.nh.gov>
> *Cc: *"voyp list" <cisco-voip at puck.nether.net>
> *Sent: *Tuesday, November 23, 2010 11:05:51 AM
>
> *Subject: *RE: [cisco-voip] factory resetting a 7942 - stuck on
> "upgrading"
>
> Install an older load on the tftp server, to get a default.loads file
> thing, which controls the version of code a phone gets with the factory
> reset.  I would put 8.5.2 on there.  I think 8.5.3 is where the certs
> changed.
>
>
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Tuesday, November 23, 2010 8:48 AM
> *To:* Teressa Corson
> *Cc:* voyp list
> *Subject:* Re: [cisco-voip] factory resetting a 7942 - stuck on
> "upgrading"
>
>
>
> CUCM v4.1(3) eeeek.
>
> I had successfully downgraded the phone to 8.3.5 and was just testing out
> the factory reset.
>
> I really hope it's not a brick.
>
> I'm in the process of opening a case myself, however, my CCO account does
> not allow me to open a case with this device that is under warranty. Got a
> service contract case open right now.
>
> I too will share any info.
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
> ------------------------------
>
> *From: *"Teressa Corson" <Teressa.Corson at doit.nh.gov>
> *To: *"Lelio Fulgenzi" <lelio at uoguelph.ca>, "voyp list" <
> cisco-voip at puck.nether.net>
> *Sent: *Tuesday, November 23, 2010 10:45:41 AM
> *Subject: *RE: [cisco-voip] factory resetting a 7942 - stuck on
> "upgrading"
>
>
> I’ll be curious to hear what the solution is on this because I have two
> 7911s that have the exact same problem.  What version of UCM are you using?
> I’m on 7.1.3.32900-4.
>
>
>
> I have a TAC case open and so far the first level rep told me to do a
> procedure that was for 7970 phones and that left my phone with no display at
> all.  If I get any good information from Cisco, I’ll share it.
>
>
> Teressa Corson, CCNP, CCDA
> TSS VI, Operations
> Network Operations
> NH Department of Information Technology
> 603-223-5727
> www.doit.nh.gov
>
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>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Lelio Fulgenzi
> *Sent:* Tuesday, November 23, 2010 10:30 AM
> *To:* voyp list
> *Subject:* [cisco-voip] factory resetting a 7942 - stuck on "upgrading"
>
>
>
> I tried to factory reset a 7942 and it is now stuck on upgrading.
>
>
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
>
> NOTICE: This email message is for the sole use of the intended recipient(s)
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-- 
Ed Leatherman
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