[cisco-voip] factory resetting a 7942 - stuck on "upgrading"

[Lelio Fulgenzi]

way too much work. i'm getting it swapped out. if it happens on the new one, i'll troubleshoot further. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Nate VanMaren" <VanMarenNP at ldschurch.org> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: "voyp list" <cisco-voip at puck.nether.net> 
Sent: Tuesday, November 23, 2010 12:04:26 PM 
Subject: RE: [cisco-voip] factory resetting a 7942 - stuck on "upgrading" 




Ok, then the next thing to do is a wireshark and see what it’s trying to get from the server. 





From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca] 
Sent: Tuesday, November 23, 2010 9:12 AM 
To: Nate VanMaren 
Cc: voyp list; Teressa Corson 
Subject: Re: [cisco-voip] factory resetting a 7942 - stuck on "upgrading" 




I've used the term42.default.loads file that came with the zip file. I restarted the TFTP server because the file name was the same. 

Not sure why I would need to use a different load? It doesn't even seem to be catching any load file. :( 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 





From: "Nate VanMaren" <VanMarenNP at ldschurch.org> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "Teressa Corson" <Teressa.Corson at doit.nh.gov> 
Cc: "voyp list" <cisco-voip at puck.nether.net> 
Sent: Tuesday, November 23, 2010 11:05:51 AM 
Subject: RE: [cisco-voip] factory resetting a 7942 - stuck on "upgrading" 




Install an older load on the tftp server, to get a default.loads file thing, which controls the version of code a phone gets with the factory reset. I would put 8.5.2 on there. I think 8.5.3 is where the certs changed. 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Tuesday, November 23, 2010 8:48 AM 
To: Teressa Corson 
Cc: voyp list 
Subject: Re: [cisco-voip] factory resetting a 7942 - stuck on "upgrading" 




CUCM v4.1(3) eeeek. 

I had successfully downgraded the phone to 8.3.5 and was just testing out the factory reset. 

I really hope it's not a brick. 

I'm in the process of opening a case myself, however, my CCO account does not allow me to open a case with this device that is under warranty. Got a service contract case open right now. 

I too will share any info. 

--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 



From: "Teressa Corson" <Teressa.Corson at doit.nh.gov> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>, "voyp list" <cisco-voip at puck.nether.net> 
Sent: Tuesday, November 23, 2010 10:45:41 AM 
Subject: RE: [cisco-voip] factory resetting a 7942 - stuck on "upgrading" 



I’ll be curious to hear what the solution is on this because I have two 7911s that have the exact same problem. What version of UCM are you using? I’m on 7.1.3.32900-4. 



I have a TAC case open and so far the first level rep told me to do a procedure that was for 7970 phones and that left my phone with no display at all. If I get any good information from Cisco, I’ll share it. 



Teressa Corson, CCNP, CCDA 
TSS VI, Operations 
Network Operations 
NH Department of Information Technology 
603-223-5727 
www.doit.nh.gov 

Statement of Confidentiality: The contents of this message are confidential. Any unauthorized disclosure, reproduction, use or dissemination (either in whole or in part) is prohibited. If you are not the intended recipient of this message, please notify the sender immediately and delete the message from your system. 





From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi 
Sent: Tuesday, November 23, 2010 10:30 AM 
To: voyp list 
Subject: [cisco-voip] factory resetting a 7942 - stuck on "upgrading" 




I tried to factory reset a 7942 and it is now stuck on upgrading. 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 




NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. 

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