[cisco-voip] cisco contact center

[Lelio Fulgenzi]

Did that for a stats exam once as time was running out... ;)

Sent from my iPod

On Nov 27, 2010, at 5:25 PM, ccieid1ot <ccieid1ot at gmail.com> wrote:

> Never could go wrong with answer all the above questions with the letter C ur ass out of here.
> 
> On Sat, Nov 27, 2010 at 4:17 PM, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
> Lol.
> 
>  
> 
> Perhaps he can just buy the answers….
> 
>  
> 
> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Peter Slow
> Sent: Saturday, November 27, 2010 3:04 PM
> To: Ralph Habr
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] cisco contact center
> 
>  
> 
> Ralph,
>    On behalf of everyone here, I'd like to ask you to go away. (Also, Happy Thanksgiving.) If you would like to pass a certification test the best thing to do is probably study for it.
> 
> On Sat, Nov 27, 2010 at 4:18 AM, Ralph Habr <ralph_ralf at hotmail.com> wrote:
> 
> Dear All,
> 
> Can someone advise on the bellow questions related to Cisco contact center.
> 
>  
> 
> Which feature is disabled on Cisco agent desktop ?
> 
> Recording
> 
> Monitoring
> 
> Embedded browser
> 
> Call-control button
> 
>  
> 
> Which configuration can have skill assigned to it in Cisco ccx ?
> 
> Contact service queue
> 
> Skill groups
> 
> Resource group
> 
> Competence queue
> 
>  
> 
> Which three Cisco unified contact center application admini tasks may be performed by a supervisor who does not have administrative priviledge?
> 
>  
> 
> Delete
> 
> Remove skill
> 
> Enable automatic work
> 
> Modify
> 
> Create resource
> 
> Delete skill
> 
> Which Cisco ccx platefrorm set support the use of an embedded browser ?
> 
> Enhanced & premium
> 
> Premium
> 
> Enhanced
> 
> None
> 
> Premium standard
> 
> Enhanced standard
> 
>  
> 
> Select statement about subflow?
> 
> Subflow can access all variable
> 
> When a call….
> 
> When a call….
> 
> The same subflow can be invoked for different script
> 
>  
> 
> Which two items are auto installed on the Cisco ccx server by the Cisco unified contact center installer?
> 
> IVR prompt
> 
> Cisco agent desktop
> 
> Cisco dektop workflow adm
> 
> Cisco unified communication manager
> 
> Workflow management
> 
>  
> 
> Enhanced àpremium on cc express ?
> 
> HTTP-based trigger
> 
> Wrap-up time
> 
> Keystroke macros
> 
> Supervisor recording
> 
> Agent to agent text chatting
> 
>  
> 
> Which interface do the CUC manager and Cisco unified ccx use for call control ?
> 
> AXL
> 
> HTTP
> 
> LDAP
> 
> JTAPI
> 
>  
> 
> In Cisco unified ccx,where is wrap-up data enabled ?
> 
> In the Cisco supervisor desktop
> 
> In csq conf on application administrator
> 
> On workflow groups on Cisco desktop workflow adm
> 
> In resource conf or app adm
> 
>  
> 
> Which subsystem handles connexion between CCX and enterprise database?
> 
> Media
> 
> JTAPI
> 
> Database
> 
> Application
> 
>  
> 
> How many licence should be bought total user 250,150 logged,30 agent to answer outbound calls,20 agents able to answer end?
> 
> 150
> 
> 180
> 
> 200
> 
> 250
> 
>  
> 
> Which interface is used to conf debug param for log files?
> 
> Datastore control center
> 
> Trace conf
> 
> System para
> 
> Control center
> 
>  
> 
> Agent email is a Cisco unified ccx feature available in which ?
> 
> Premium enhanced,standard
> 
> Premium
> 
> Premium & std
> 
> Premium and enhanced
> 
> Which two tasks must an administrator perform on Cisco desktop adm to support presence?
> 
> Assign contact list to a CSQ
> 
> Assign contact list to workflow
> 
> Assign an SME to a contact list
> 
> Assign a contact list to a skill
> 
> Assign and sort to a CSQ
> 
>  
> 
> Many thanks.
> 
> Best Regards,
> 
> Ralph El Habr
> 
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>  
> 
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