[cisco-voip] CDR and billing questions

[Sandy Lee]

Hi everyone,

In UCM 7.1(5) we're not able to identify from which extension the call was made when it's a transfer between external parties. For example, I receive an external call from (A) and I transfer/conference with another external LD number (B). The call from A to B appears in the CDR, but there is no way our billing app can "match" with my extension, so the billing app can't bill back my extension for the call. Is there a parameter somewhere to solve this issue?

In CUCM 4.1(3) we couldn't do it either but we could live with it because we didn't have a lot of those. We have a legacy PBX and from its CDR, the billing app can do it. Until this summer, our main number was going through the legacy PBX, so we could match the DNs. But now, our main number has been transferred on the IP telephony side and we have to be able to bill back.

I can't block offnet to offnet transfers, this is not an option for me.

Thanks for any input on this.

Sandy.

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