[cisco-voip] changing an 8.x security password?

[Jim McBurnett]

App user built during install.
I found this in the tomcat log:
2010-10-05 19:11:11,869 ERROR [http-8443-3] impl.AuthenticationDB - authenticateUser: SQL exception reading credentials com.informix.asf.IfxASFException: Attempt to connect to database server (ccm8lab_ccm8_0_3_10000_8) failed.

Then I found this:
admin:utils service list 

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STOPPED]  Component is not running
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco AXL Web Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco Bulk Provisioning Service[STARTED]
Cisco CAR DB[STARTED]
Cisco CAR Scheduler[STARTED]
Cisco CAR Web Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CDR Agent[STOPPED]  Component is not running
Cisco CDR Repository Manager[STOPPED]  Component is not running
Cisco CTIManager[STOPPED]  Component is not running
Cisco CTL Provider[STARTED]
Cisco CallManager[STOPPED]  Component is not running
Cisco CallManager Admin[STARTED]
Cisco CallManager Cisco IP Phone Services[STARTED]
Cisco CallManager Personal Directory[STARTED]
Cisco CallManager SNMP Service[STOPPED]  Component is not running
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Authority Proxy Function[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Change Credential Application[STARTED]
Cisco DHCP Monitor Service[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STOPPED]  Component is not running
Cisco Dialed Number Analyzer[STARTED]
Cisco DirSync[STARTED]
Cisco Extended Functions[STOPPED]  Component is not running
Cisco Extension Mobility[STARTED]
Cisco Extension Mobility Application[STARTED]
Cisco IP Manager Assistant[STARTED]
Cisco IP Voice Media Streaming App[STOPPED]  Component is not running
Cisco License Manager[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STOPPED]  Component is not running
Cisco RTMT Reporter Servlet[STARTED]
Cisco SOAP - CDRonDemand Service[STARTED]
Cisco SOAP - CallRecord Service[STARTED]
Cisco Serviceability Reporter[STARTED]
Cisco Syslog Agent[STARTED]
Cisco TAPS Service[STARTED]
Cisco Tftp[STOPPED]  Component is not running
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Trust Verification Service[STARTED]
Cisco UXL Web Service[STARTED]
Cisco Unified Mobile Voice Access Service[STARTED]
Cisco WebDialer Web Service[STARTED]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
SNMP Master Agent[STARTED]
SOAP - Diagnostic Portal Database Service[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco Messaging Interface[STOPPED]  Service Not Activated 
Primary Node =true

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Wednesday, October 06, 2010 11:03 AM
To: Jim McBurnett
Cc: Tanner Ezell; Cisco VoIPoE List
Subject: Re: [cisco-voip] changing an 8.x security password?

Have you tried resetting the UI password?  'utils reset_ui_administrator_password'

Are you logging in as the application user set during install or and enduser that you gave admin rights?

-Ryan

On Oct 6, 2010, at 10:54 AM, Jim McBurnett wrote:

Nope..
And I can't swap versions..
I can't even get into RTMT to pull logs...  So I am on the CLI with it...

Jim

-----Original Message-----
From: Tanner Ezell [mailto:tanner.ezell at gmail.com] 
Sent: Wednesday, October 06, 2010 10:45 AM
To: Jim McBurnett
Cc: Lelio Fulgenzi; Joe Martini; Cisco VoIPoE List
Subject: Re: [cisco-voip] changing an 8.x security password?

Can you log into the original, non upgraded version?

On Wed, Oct 6, 2010 at 7:42 AM, Jim McBurnett <jim at tgasolutions.com> wrote:
> The gotcha is I can't login to the server at all..
> It gives that nondefined IMS exception...
> 
> Jim
> 
> -----Original Message-----
> From: Tanner Ezell [mailto:tanner.ezell at gmail.com]
> Sent: Wednesday, October 06, 2010 10:40 AM
> To: Jim McBurnett
> Cc: Lelio Fulgenzi; Joe Martini; Cisco VoIPoE List
> Subject: Re: [cisco-voip] changing an 8.x security password?
> 
> Assuming the server still is operational, do an export of everything,
> rebuild the server, import it back.
> 
> On Wed, Oct 6, 2010 at 7:37 AM, Jim McBurnett <jim at tgasolutions.com> wrote:
>> Ok..  This is getting more and more fun..
>> 
>> I upgraded and it caused some crazy errors.. "non-defined IMS exception."
>> when you attempt to login.
>> 
>> So I did a backup and tried to restore to a new build, security password
>> fails.
>> 
>> Reset and did a new backup, still fails.
>> 
>> Is there a way if the original security password is NOT known to do a
>> restore?
>> 
>> 
>> 
>> Thanks,
>> 
>> Jim
>> 
>> 
>> 
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jim McBurnett
>> Sent: Tuesday, October 05, 2010 4:48 PM
>> To: Lelio Fulgenzi; Joe Martini
>> 
>> Cc: Cisco VoIPoE List
>> Subject: Re: [cisco-voip] changing an 8.x security password?
>> 
>> 
>> 
>> It's only the security password..
>> 
>> So I can do the upgrade!
>> 
>> 
>> 
>> Thanks Joe.
>> 
>> 
>> 
>> Jim
>> 
>> 
>> 
>> From: cisco-voip-bounces at puck.nether.net
>> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Lelio Fulgenzi
>> Sent: Tuesday, October 05, 2010 4:25 PM
>> To: Joe Martini
>> Cc: Cisco VoIPoE List
>> Subject: Re: [cisco-voip] changing an 8.x security password?
>> 
>> 
>> 
>> sorry, that should have read "how do you upgrade to a fixed version without
>> the password."
>> 
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>> 
>> ________________________________
>> 
>> From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
>> To: "Joe Martini" <joemar2 at cisco.com>
>> Cc: "Cisco VoIPoE List" <cisco-voip at puck.nether.net>
>> Sent: Tuesday, October 5, 2010 4:21:37 PM
>> Subject: Re: [cisco-voip] changing an 8.x security password?
>> 
>> um. how do you upgrade without a password?
>> 
>> ---
>> Lelio Fulgenzi, B.A.
>> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
>> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
>> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
>> Cooking with unix is easy. You just sed it and forget it.
>>                               - LFJ (with apologies to Mr. Popeil)
>> 
>> ________________________________
>> 
>> From: "Joe Martini" <joemar2 at cisco.com>
>> To: "Jim McBurnett" <jim at tgasolutions.com>
>> Cc: "Cisco VoIPoE List" <cisco-voip at puck.nether.net>
>> Sent: Tuesday, October 5, 2010 4:19:47 PM
>> Subject: Re: [cisco-voip] changing an 8.x security password?
>> 
>> http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtg62620
>> 
>> 
>> 
>> Joe
>> 
>> 
>> 
>> On Oct 5, 2010, at 4:10 PM, Jim McBurnett wrote:
>> 
>> 
>> 
>> Hey guys,
>> 
>> I have a 8.0 CUCM lab box that the security password was not recorded.
>> 
>> Well, the recorded one does not work!
>> 
>> 
>> 
>> Anyway, when it is attemted to be changed via pwrecovery process, I always
>> get "Error:  the password has NOT been reset."
>> 
>> Even with random passwords, dictionary words etc, nothing works!!
>> 
>> 
>> 
>> Does anyone have ideas?
>> 
>> 
>> 
>> 
>> 
>> Thanks,
>> 
>> jim
>> 
>> _______________________________________________
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>> 
>> 
>> 
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>> 
>> 
> 

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