[cisco-voip] agent desktop logs out when user not ready

[Abebe Amare]

Hello Guys,

I have a situation where one agent desktop PC out of 15 behaves strangely.
When the agent goes not ready after sometime the CAD client logs out by
itself with reason cod of 32765 (connection down). The following is an
excerpt of the log file on the desktop PC

2010-10-14 15:06:58.002 ERROR Agent : SSM0915 LDAP auto-recovery message
received
2010-10-14 15:06:58.671 INFO FCVMD2013 LDAPCallbackFunc: The LDAP connection
has gone down.
2010-10-14 15:06:59.154 INFO LC0003 ConnectionMgr::Connect:: Currently in
recovery.
2010-10-14 15:06:59.233 INFO LC0059 LDAPConnectionMgr::EstablishConnection::
Connected to LDAP server on <X.X.X.X>.
2010-10-14 15:06:59.233 ERROR Agent : SSM0915 LDAP auto-recovery message
received
2010-10-14 15:06:59.233 INFO FCVMD2013 LDAPCallbackFunc: The LDAP connection
has come up.
2010-10-14 15:07:00.044 ERROR Agent : SSM0676 RASCAL auto-recovery message
received.
2010-10-14 15:07:00.044 ERROR Agent : SSM0676 RASCAL auto-recovery message
received.
2010-10-14 15:24:15.612 INFO ACMI0000 CAcmiBase::RecvCTIServerMessage: Error
receiving sockets message header. Error(15:failed to read from socket).
2010-10-14 15:24:15.704 ERROR ACMI2004 CProcessEvent::ReceiveCTIEvents:
Error occured when receiving message from cti server. Error(15:failed to
read from socket).
2010-10-14 15:24:15.925 FATAL PhoneDev : PD0295 HeartbeatFunc: Begin
2010-10-14 15:24:15.984 INFO ACMI0000 CAcmiBase::SendMessageToCTIServer:
Failed to send message to the cti server. Error(failed to send message to
cti server).

The agent logs in again and the program works fine. The CAS version is
6.4.2.12 and the UCCX version is 5.0(2). How can I resolve this issue?

best regards,

Abebe Amare
Network Engineer, VivaCell
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