[cisco-voip] Unity 8x Call Handler > Opening Greeting > Allow callers to dial an extension during greeting

[Pat Hayes]

In that situation we were talking about transferring to an arbitrary
number not associated with a subscriber. In this case, though, if you
simply want to be able to dial 1XXXX to get to the subscriber with
extension 904555XXXX, you can accomplish that relatively easily with
alternate extensions. The Bulk Edit tool can do this in one shot for
you using the "strip of all but the right most..." and "append these
digits to the left" options on the Alternate Extension tab.

HTH,
Pat

On Fri, Oct 22, 2010 at 1:52 AM, Jason Aarons (US)
<jason.aarons at us.didata.com> wrote:
> That option is only in Unity Connection 7x or higher, I have Unity Unified
> Messaging (with Exchange) 8.0(3), but I did find this interesting thread
> from Pat Hayes whom I consider a guru in Unity;
>
>
>
> http://www.gossamer-threads.com/lists/cisco/nsp/108298
>
>
>
>
>
> From: Kevin Damisch [mailto:kevin.damisch at vitalsite.com]
> Sent: Friday, October 22, 2010 1:32 AM
> To: Jason Aarons (US); cisco-voip (cisco-voip at puck.nether.net)
> Subject: RE: Unity 8x Call Handler > Opening Greeting > Allow callers to
> dial an extension during greeting
>
>
>
> Jason,
>
>
>
> Go to your call handler, find the greeting that is being played.  In the
> middle of the page under the “During Greeting” section, there is a checkbox
> called “Allow Transfers to Numbers Not Associated with Users or Call
> Handlers”.  Do you have that box checked?  If not, check it and let us know
> if it works.  I think they added that in 7.x.  I remember the old days where
> you had to create call handlers for each non-subscriber if you wanted to be
> able to dial those extensions from a greeting.  Not anymore!
>
>
>
> Thanks,
>
> Kevin
>
>
>
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (US)
> Sent: Thursday, October 21, 2010 11:29 PM
> To: cisco-voip (cisco-voip at puck.nether.net)
> Subject: [cisco-voip] Unity 8x Call Handler > Opening Greeting > Allow
> callers to dial an extension during greeting
>
>
>
> Our Unity subscribers all have a 10-digit extensions (eg 904-555-4444)
>
>
>
> In CallManager the phones have a 10-digit DN (eg 904-555-4444), with a
> Translation Pattern that allows 1XXXX to expand to 904-555-XXXX. You can
> dial 5 digits from phone to phone and it expands to 10 digits.
>
>
>
> In a the Opening Greeting Call Handler is there a way to allow callers
> inputting 1XXXX to transfer to CallManager to do the expansion work and ring
> a phone? Since 1XXXX doesn’t match a subscriber you just get an error
> message today.
>
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