[cisco-voip] Wrong time on IP Phones 7960

[Ahmed Elnagar]

Here you go

Bug ID: CSCtj70240 " not listed on site yet"

BTW the 69xx is also affected

The strange thing is that I have opened a case with TAC a month ago for
this issue "as I am in a +2 time zone that changes DST in last of
September not in the last of October as other +2 areas and I just got a
response from them today when they got more hits on that case from other
countries"...why they did not do a proactive action from my case "and
properly others opened cases for it".

 

 An issue appeared on CUCM 7.1.x with some phones (7940 and 7960). We
are currently trying to address this issue, and our development team is
working on it.
 
 Problem Symptoms:
 
     Time of Day routing is one hour forward schedule.
     The display time on Cisco IP Phone models listed in the problem
description reflect one hour behind the current local time before
Daylight Saving Time occurs.
 
 Workaround/Solution
 
     Workaround #1
     Affected customers can choose to do nothing and wait for the time
to automatically update.
 
     Workaround #2
     Time of Day Routing
 
     Adjust the time schedules behind one hour.
 
     Cisco IP Phones
 
        1. Choose System > Date / Time Group from CUCM Admin.
        2. Create a new Date / Time group that is one hour ahead of
local time.
        3. Choose System > Device pool.
        4. Create a New Device pool and assign the (one hour ahead Date
time group) to this new device pool.
        5. Assign the new device pool to the Cisco IP Phones that
display the incorrect time.
 
 Note: The CUCM time updates occur automatically (dates vary per time
zone).
 Change your Time of Day Routing and Device Pools back to the original
Date / Time group accordingly.



 

 

 Best Regards;

  Ahmed Elnagar

  Senior Network PS Engineer

  Mob: +2019-0016211

  CCIE#24697 (Voice)

  

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of MIHI
Sent: Monday, October 25, 2010 7:35 PM
To: 'Reto Gassmann'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Wrong time on IP Phones 7960

 

Hi Reto,

 

Try Africa/Windhoek*. This is also GMT+1 and works for me on 7960.

 

Let me know if it works for you too,

Marton

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Reto Gassmann
Sent: Monday, October 25, 2010 1:53 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Wrong time on IP Phones 7960

 

Hello group

 

this morning we found our IP Phones 7960 showing the wrong time. They
all switched to winter time this weekend and are now one hour behind.
Other phone types (7961, 7970) are showing the right time.

 

Has anyone the same problem?

 

Location: Switzerland

CUCM: 7.1(3a) (7.1.3.20000-2)

Phone load 7960: P00308010100

Time Zone (CMLocal): (GMT+1:00) Europe/Amsterdam* 

 

We have also tried other phone loads (P00308010200 / P00308000900) with
no success.

We have checked the Bug Tool Kit but found nothing.

 

Thanks for help

Reto

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