[cisco-voip] IP Phone sets TFTP server to 255.255.255.255

[stephen.welsh at unifiedfx.com]

I know this is not the answer you want ;)

But, if you really do have to manually change the TFTP settings on those phones, you can do it remotely by using PhoneView from UnifiedFX (http://www.unifiedfx.com) to make the bulk config change on the phone. Among other things, it can send sequenced key presses to change settings to multiple phones in a single action.

Have a look at the demo video: http://www.unifiedfx.com/Videos, in particular the part with that uses a macro command to reset the screen background on multiple phones at once.

Thanks

Stephen

On 25 Oct 2010, at 22:32, Ed Leatherman wrote:

> Hello,
> 
> Anyone run into this before?
> 
> I have a number of IP Phones that are reporting tftp errors in syslog.
> Around 60 of them, so far all the ones i've looked at have TFTP server
> and TFTP Server 2 as 255.255.255.255 according to the phone's web
> interface. They are all running 8-3-5 and are prevented from upgrading
> to the default load (9-0-3) due to their TFTP server being wrong. They
> are located in different IP Subnets/Routers.
> 
> A packet capture from our core shows DHCP ACK's going back to the
> phones with the correct option 150 OR option 66 (i've tried both now).
> I also changed some innocuous settings like DNS servers to verify that
> the phones were getting live DHCP, which they were.
> 
> We use Infoblox for DHCP, so I tried to move one of the ranges
> (stadium pressbox that isn't in use for a week or so). I moved the
> DHCP range to its router:
> ip dhcp pool phonetest
>   network 10.x.y.128 255.255.255.192
>   default-router 10.x.y.129
>   option 150 ip a.b.c.d
> and some excludes to take care of HSRP interfaces. No luck, same
> symptoms on the phones.
> 
> Now, if I go and manually set the TFTP server from the phone,
> everything's happy, and it upgrades. After upgrade it appears to have
> no trouble reading the option fields.
> 
> Would rather not visit 60-some phones to manually fix them.. is there
> a way to force the TFTP server remotely other than DHCP?
> 
> Thanks for any advice!
> 
> -- 
> Ed Leatherman
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