[cisco-voip] vmbox fulling with empty messages

[Matthew Loraditch]

You can still go to https://server/ciscopca and login to that gui


Matthew Loraditch, CCVP, CCNA, CCDA
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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sandy Lee
Sent: Tuesday, October 26, 2010 4:29 PM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] vmbox fulling with empty messages

This is just voicemail, we’re not integrated yet with exchange, if that’s the GUI you’re referring to.

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Tuesday, October 26, 2010 4:20 PM
To: Sandy Lee
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] vmbox fulling with empty messages

I would log into the Unity Connection Inbox GUI and delete from there.

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it.
                              - LFJ (with apologies to Mr. Popeil)
________________________________
From: "Sandy Lee" <Sandy.Lee at dti.ulaval.ca>
To: cisco-voip at puck.nether.net
Sent: Tuesday, October 26, 2010 4:18:22 PM
Subject: [cisco-voip] vmbox fulling with empty messages

Hi,
We have a user that migrated to IP telephony yesterday. We have two phone systems in CUC 7.1(5), so we usually just change the Phone system and the CLOS and we’re good to go. The problem is, she already have over 2600 voicemail messages since yesterday, which are all empty!!!

Questions:

So how can I delete all the vmbox messages without deleting and recreating the vmbox ? I’m wondering if there’s any other way than reseting the vmbox through BUD, because we want to avoid the user having to reconfigure everything.

Where and how to look into the logs to see what’s happening with her vmbox ?

Thanks and regards.

Sandy.

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