[cisco-voip] IPCC enterprise

Andy Carse andy at carse.demon.co.uk
Tue Sep 28 08:32:38 EDT 2010


  Hi,

Does anyone know if the same "unsupported configurations for CCX agent 
phones" apply to Contact Centre Enterprise?

I've had a look at the CCE release notes but can't find it.......

I'm interested specifically in <snip>"No Cisco Unified Communications 
Manager device can be forwarded to the Cisco Unified CCX extension of an 
agent"<snip.

As that will affect partitions and CSS deployed and the ability to mask 
the agent CLI on internal outbound calls.

Rgds Andy


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