[cisco-voip] Better way than CTI Route Point for a voicemail only in CallManager 8x

[Sandy Lee]

While on the subject of CTI RP for voicemail, can someone explain to me the difference between a CTI RP and a CTI Port? I mean, why create a CTI RP instead of a CTI port to define a Call Handler in Unity? Why one over the other?

Thanks.

Sandy.


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wellnitz, Erick A.
Sent: 6 avril 2011 08:55
To: Jason Aarons (AM)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] Better way than CTI Route Point for a voicemail only in CallManager 8x

You should be able to create a directory number without associating it with a 'device'.  The only issue is you or your client will not have a quick way to identify which DNs are specifically for VM boxes.  I would also like something easier to keep track of these 'one off' DNs.

On Apr 5, 2011, at 8:15 PM, "Jason Aarons (AM)" <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>> wrote:

I have some Unity Connection 8.5  "informational mailboxes" that will be used with UCCE.   Just a recording the queue is busy and leave a message.

It seems like for users that don't have phones, just a voice mailbox, there should be a Device > Voicemail , rather than cheating around the DLU issues (back in that day I would make a phone that just has the phone number as the mac address and sent direct to vm but that trick now uses costly DLUs) It seams I'm back to  creating a CTI Route Points for these mailboxes, which work,s but just seems odd when you explain it to a customer.

It's like telling someone to use bungee cords to shut your car trunk, it works - but kind of odd. Eventually you think the car manufacturer would have a model with a latch for the trunk, but 5 years later all the new models don't have the latch and your explaining the bungee cord  can come in colors </rant>

Should I bother with having the customer submit a CallManager feature request for this?  Seems my call forwarding from secondary lines request in 2001 didn't make it too far  <grin>...

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