[cisco-voip] UCCX Licensing

[erickbee at gmail.com]

I did, for a few days then gave up trying to get an answer for why. Next time I'll keep pushing. 

Sent from my iPhone

On Apr 9, 2011, at 10:28 AM, "Ryan Ratliff (rratliff)" <rratliff at cisco.com> wrote:

> When it is changing without reason you should push for an explanation from TAC.
> 
> -Ryan 
> 
> Erick <erickbee at gmail.com> wrote:
> 
> Right, even on physical servers with 8.x
> 
> I had the license Mac change when just applying a su update to uccx 8.02.  Got new license rehosted on this one easily and same day. 
> 
> Also, had another client on 8.x just have theirs change when they made ldap ou change which isn't on the list. 
> 
> In both cases, no answers from cisco why the license Mac changed...
> 
> 
> On Apr 8, 2011, at 3:26 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com> wrote:
> 
>> That’s correct. I have an MCS Server on 8.0 and it uses the License MAC
>> 
>> 
>> 
>> 
>> 
>> Matthew Loraditch, CCVP, CCNA, CCDA
>> 1965 Greenspring Drive
>> 
>> Timonium, MD 21093 
>> support at heliontechnologies.com
>> (p) (410) 252-8830
>> (F) (443) 541-1593
>> 
>> Visit us at www.heliontechnologies.com 
>> Support Issue? Email support at heliontechnologies.com for fast assistance!
>> 
>> 
>> 
>> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
>> Sent: Friday, April 08, 2011 4:22 PM
>> To: Russell Chaseling
>> Cc: cisco-voip at puck.nether.net
>> Subject: Re: [cisco-voip] UCCX Licensing
>> 
>> 
>> 
>> With UCCX I believe the licensing mac is used regardless of whether the install is on a vm or not.
>> 
>> 
>> 
>> -Ryan
>> 
>> 
>> 
>> On Apr 8, 2011, at 3:35 PM, Russell Chaseling wrote:
>> 
>> 
>> 
>> 
>> Frank,
>> 
>> 
>> 
>> I’m gathering that if the MAC changed UCCX is installed on VMware – if so the MAC address is a hash of the following parameters & if any one of them is changed it will change the MAC and you will need to get your license reissued
>> 
>> 
>> 
>> Time zone
>> 
>> NTP server 1
>> 
>> NIC speed (or “auto”)
>> 
>> Hostname
>> 
>> IP Address
>> 
>> IP Mask
>> 
>> Gateway Address
>> 
>> Primary DNS
>> 
>> SMTP server (or “none”)
>> 
>> Certificate Information
>> 
>> 
>> 
>> Regards
>> 
>> Russell
>> 
>> 
>> 
>> From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Frank Wakelin
>> Sent: 08 April 2011 16:25
>> To: cisco-voip at puck.nether.net
>> Subject: [cisco-voip] UCCX Licensing
>> 
>> 
>> 
>> Just when I thought my 2 months of fighting with licensing were over…
>> 
>> 
>> 
>> We’ve been running UCCX 8.0 for some time now with permanent licenses, but this morning when we logged in we were receiving a license warning message:
>> 
>> <image001.png>
>> 
>> 
>> 
>> The license MAC address contained in our license files (9accb978xxxx) and this WAS the license mac address of the UCCX primary server, but that appears to have changed.  I wouldn’t think that was possible but this cisco wiki appears to state that it is: http://docwiki.cisco.com/wiki/Warning:_System_running_on_grace_period_message_on_admin_login
>> 
>> 
>> 
>> I logged in to the CLI of both CCX servers, and the original MAC seems to have changed.
>> 
>> CCX Primary License MAC: 883f1357xxxx (from CLI ‘show status’)
>> 
>> CCX Secondary License MAC: 3cf75f1exxxx (from CLI ‘show status’)
>> 
>> 
>> 
>> I’ve contacted product support about this already but I was wondering if anyone else experienced this before.  Why did the license change?  How many more times can we expect the mac address to change and potentially cripple our deployment?
>> 
>> 
>> 
>> Frank Wakelin
>> Senior Technical Analyst, Information Technology Services
>> 
>> VANCOUVER AIRPORT AUTHORITY
>> 
>> DIRECT: 604.303.4797 |  CELL: 778.839.4693
>> 
>> 
>> 
>> WEB: WWW.YVR.CA  |  TWITTER: @YVRAIRPORT
>> 
>> <image002.jpg>
>> 
>> 
>> 
>> 
>> 
>> 
>> 
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>> 
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>> 
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