[cisco-voip] Unity Connection 8.5.1SU1 adding a subscriber fails

Tue Apr 12 14:32:04 EDT 2011

There are issues with upgrade during install.  See if you can come up with an 8.5(1) disc and then upgrade during install with SU1 from there.

~Chris

From: Jason Aarons (AM) [mailto:jason.aarons at us.didata.com]
Sent: Tuesday, April 12, 2011 1:25 PM
To: Chris Clouse
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: Unity Connection 8.5.1SU1 adding a subscriber fails

Yes, I used 8.0(3a) original installation media with the UCSInstall_UCOS_8.5.1.11900-21.sgn.iso file from cisco.com

From: Chris Clouse [mailto:Chris.Clouse at cdw.com]
Sent: Tuesday, April 12, 2011 2:23 PM
To: Jason Aarons (AM)
Subject: RE: Unity Connection 8.5.1SU1 adding a subscriber fails

Did you do upgrade during install?

~Chris

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Tuesday, April 12, 2011 1:19 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] Unity Connection 8.5.1SU1 adding a subscriber fails

Can't seem to bring up a Cisco Unity Connection 8.5.1SU1 Subscriber.
Post install I got "The installation of Cisco Unity Connection has completed successfully. Cisco Unity Connection 8.5.1.11900-21"

Using CCMSerivce on Unity Connection Publisher I select the IP address of the Unity Connection Subscriber reports "Connection to the Server cannot be established (Unknown Error)"

First go around TAC had me rebuild the CU Subscriber because they couldn't view any install log files after 24 hours. However rebuilding Subscriber didn't fix the problem.

Publisher view

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED
-----------------------------------------------------------------------
g_junityq01_ccm8_5_1_11900_21    2 Active   Local           0
g_punityq02_ccm8_5_1_11900_21    3 Active   Connected       0 Apr 12 12:28:07

end of the file reached
options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 4 of 4) :

Subscriber view

SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED
-----------------------------------------------------------------------
g_junityq01_ccm8_5_1_11900_21    2 Active   Connected       0 Apr 12 12:28:07
g_punityq02_ccm8_5_1_11900_21    3 Active   Local           0

end of the file reached
options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 4 of 4) :

admin:utils service list

Requesting service status, please wait...
System SSH [STARTED]
Cluster Manager [STARTED]
Service Manager is running
Getting list of all services
>> Return code = 0
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco CallManager Serviceability RTMT[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco DRF Local[STARTED]
Cisco DRF Master[STOPPED]  Commanded Out of Service
Cisco Database Layer Monitor[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Connection Administration[STARTING]
Connection DB[STARTING]
Connection DB Event Publisher[STARTING]
Connection Directory Feeder[STARTING]
Connection License Server[STARTING]
Connection SNMP Agent[STARTING]
Connection Server Role Manager[STARTING]
Connection Serviceability[STARTING]
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Native Agent Adapter[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco AXL Web Service[STOPPED]  Service Not Activated
Cisco DirSync[STOPPED]  Service Not Activated
Cisco Serviceability Reporter[STOPPED]  Service Not Activated
Cisco UXL Web Service[STOPPED]  Service Not Activated
Connection Access Layer[STOPPED]  Service Not Activated
Connection CM Database Event Listener[STOPPED]  Service Not Activated
Connection Conversation Manager[STOPPED]  Service Not Activated
Connection Database Proxy[STOPPED]  Service Not Activated
Connection Diagnostic Portal Service[STOPPED]  Service Not Activated
Connection Digital Networking Replication Agent[STOPPED]  Service Not Activated
Connection Exchange Notification Web Service[STOPPED]  Service Not Activated
Connection File Syncer[STOPPED]  Service Not Activated
Connection Groupware Caching Service[STOPPED]  Service Not Activated
Connection IMAP Server[STOPPED]  Service Not Activated
Connection Inbox RSS Feed[STOPPED]  Service Not Activated
Connection Integrated Mailbox Configuration[STOPPED]  Service Not Activated
Connection Jetty[STOPPED]  Service Not Activated
Connection Mailbox Sync[STOPPED]  Service Not Activated
Connection Message Event Service[STOPPED]  Service Not Activated
Connection Message Transfer Agent[STOPPED]  Service Not Activated
Connection Mixer[STOPPED]  Service Not Activated
Connection Notifier[STOPPED]  Service Not Activated
Connection Personal Communication Assistant[STOPPED]  Service Not Activated
Connection REST Service[STOPPED]  Service Not Activated
Connection Realtime Monitoring APIs[STOPPED]  Service Not Activated
Connection Reports Data Harvester[STOPPED]  Service Not Activated
Connection SMTP Server[STOPPED]  Service Not Activated
Connection SpeechView Processor[STOPPED]  Service Not Activated
Connection System Agent[STOPPED]  Service Not Activated
Connection Voice Mail Web Service[STOPPED]  Service Not Activated
Connection Voice Recognition Transport[STOPPED]  Service Not Activated
Connection Voice Recognizer[STOPPED]  Service Not Activated
Primary Node =false

admin:
________________________________
[DDIPT]<http://dimensiondata.stream57.com/04141pm/>

Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.

________________________________
[DDIPT]<http://dimensiondata.stream57.com/04141pm/>

Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://puck.nether.net/pipermail/cisco-voip/attachments/20110412/cc09de4c/attachment.html>