[cisco-voip] MOH volume control

[Nicholas Samios]

>> that service parameter only applied to MoH files as they're uploaded and converted by UCM

Correct - it applies during the audio translator service when creating the source (uploading the files).
Delete and re-add them on all nodes after adjusting the parameter


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bill Talley
Sent: Thursday, August 18, 2011 9:09 AM
To: Patty Mangers
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] MOH volume control

As I understood it, that service parameter only applied to MoH files as they're uploaded and converted by UCM.  If that's the case, it won't have any affect during realtime MOH playback


Sent from an Apple iOS device with very tiny touchscreen input keys.
Please excude my typtos.


On Aug 17, 2011, at 5:35 PM, Patty Mangers <patty.mangers at chemeketa.edu> wrote:

Can anyone help me with the volume control for MOH?  Our callers are complaining that it is too loud and I have been unable to 'bring it down.'
Cisco Unified CM Administration

System version: 6.1.3.3190-1

I have followed this path:  System>Service Parameter Confg>select
server>select service: Cisco IP Voice Media Streaming
App>Advanced>Default MOH Volume Level.

I have changed the volume level, suggested Value is -2,  parameter is
-1 to -10, with no results.  MOH still playing at the same volume.

Do any of you know if there is  somewhere else to change the volume that I am not aware of?

Any suggestions would be appreciated.

Thank you,


Patty Mangers
Telephone Systems
Chemeketa Community College
503.399.7769
patty.mangers at chemeketa.edu


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