[cisco-voip] calls disconnecting on pickup?

[Wes Sisk]

depending on your CUCM version:

5.x-7.x
admin:run sql select globalcallid_callid,origcause_value,destcause_value from car:tbl_billing_data
=================== =============== =============== 

admin:run sql select globalcallid_callid,origcause_value,destcause_value from car:tbl_billing_error
=================== =============== =============== 

8.x
admin:run sql car select globalcallid_callid,origcause_value,destcause_value from tbl_billing_data
=================== =============== =============== 

admin:run sql car select globalcallid_callid,origcause_value,destcause_value from tbl_billing_error
=================== =============== =============== 

/wes

On Dec 5, 2011, at 5:11 PM, Madziarczyk, Jonathan wrote:

Problem with that is I have to see that exact call come through at the right time.  I was hoping to do some forensics on the existing calls that were d/c.
 
I thought CAR had a “disconnect reason code” field, but can’t find that one.
 
Other ideas?
 
Jonathan
 
 
From: Norton, Mike [mailto:mikenorton at pwsd76.ab.ca] 
Sent: Monday, December 05, 2011 12:36 PM
To: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
Subject: RE: calls disconnecting on pickup?
 
enable
term mon
debug isdn q931
 
-mn
 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Madziarczyk, Jonathan
Sent: December-05-11 10:53 AM
To: ROZA, Ariel; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] calls disconnecting on pickup?
 
PRI
 
From: ROZA, Ariel [mailto:Ariel.ROZA at LA.LOGICALIS.COM] 
Sent: Monday, December 05, 2011 11:29 AM
To: Madziarczyk, Jonathan; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] calls disconnecting on pickup?
 
Incoming line is digital (PRI, R2) or Analog (FXO)?
 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Madziarczyk, Jonathan
Sent: lunes, 05 de diciembre de 2011 02:17 p.m.
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] calls disconnecting on pickup?
 
Strange problem I’m troubleshooting.
 
External caller calls into a specific number, about 1 sec after they call they get a fast busy.
 
Internal user hears the phone ring, when they pick it up there is no longer an active call on the phone.
 
According to CAR there is never a “Connect” timestamp, I see the call start and call end though.  It’s usually a second or less.
 
Only seems to happen with this extension, and only with certain incoming callers.  Other callers to that same number have no problem getting through.
 
I’m at a loss as to what could be causing this…Faulty phone hanging up on them?  Problem on the caller’s side?  PRI glitches?
 
Any way I can find more info, maybe even a reason the call is being disconnected?
 
JonM
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