[cisco-voip] can dial vm pilot, but not forward to it?

[Wes Sisk]

Take a look at
CSCsb18048    need to document CSS behavior for call forwarding

Regards,
Wes

On 2/7/2011 12:01 PM, Lelio Fulgenzi wrote:
>
> hi everyone, i'm trying to get my head around this one.
>
> background:
>
>     * imported data from v4 to v7 cluster
>     * integrated around 6 vm ports from unity connection to new v7 cluster
>     * we have three hunt groups (auto-attendant, vm, call handlers)
>     * modify vm pilot and call handler translation to point to first
>       auto-attendant group b/c there are not enough ports to populate
>       all hunt groups
>
> working:
>
>     * i can call the vm pilot (either vm button, or number) and
>       connection answers appropriate, i.e. enter your pin
>     * i can call a CTI route point which is forwarded to the call
>       handler translation and the appropriate call handler answers
>
> issue:
>
>     * when i call an extension and it rings no answer, i get the
>       following error from CUCM: "Your call can not be completed as
>       dialed. Please consult your directory.... blah blah blah"
>
> The only difference on the version 7 cluster is the fact that there 
> are less connection ports registered and that i had to make those 
> changes to the translation patterns.
>
> I'm not sure why a phone that is forwarded to the VM pilot wouldn't 
> work, but the CTI route point does.
>
> I'm going to check the CSS of the CTI route points, but this thing 
> should work as configured.
>
> Thoughts?
>
> ---
> Lelio Fulgenzi, B.A.
> Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
> (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
> ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
> Cooking with unix is easy. You just sed it and forget it.
>                               - LFJ (with apologies to Mr. Popeil)
>
>
>
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