[cisco-voip] UCS Licensing

[Frank Wakelin]

Sorry - unified communications...  

I'm surprised at how much trouble this is as well, in general I've never had trouble with Cisco support until now.  I have no idea what is going on with this case or why it is taking so long and so many different people within Cisco to simply give us what we paid for.


---
Frank 


-----Original Message-----
From: Ed Leatherman [mailto:ealeatherman at gmail.com] 
Sent: Monday, February 21, 2011 10:47 AM
To: Frank Wakelin
Cc: Scott Voll; Lelio Fulgenzi; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCS Licensing

Just curious, are you waiting on licenses for Unified Computing System (UCS)? Or Unified Communications?

If UCS, what is the licensing for? My understanding was the licenses were built into the fabric interconnects unless you need to license more ports.

I'm surprised you are having so much trouble.. with the UC licenses in the past we've been able to open a ticket with licensing and just give them the cisco order number to get the license keys in an emergency..
once the order was processed.

On Mon, Feb 21, 2011 at 12:29 PM, Frank Wakelin <Frank_Wakelin at yvr.ca> wrote:
> Oh I’ve engaged my account team, and vendor long ago.  I’m on the 4th 
> Cisco rep from either TAC or UCS licensing (a different division) and 
> am still nowhere near getting this getting resolved.  It is beyond 
> ridiculous already.
>
>
>
>
>
> ---
>
> Frank
>
>
>
> From: Scott Voll [mailto:svoll.voip at gmail.com]
> Sent: Friday, February 18, 2011 2:53 PM
> To: Lelio Fulgenzi
> Cc: Frank Wakelin; cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCS Licensing
>
>
>
> Escalate with your Account team.
>
>
>
> they should be able to get someone from licensing to take care of it 
> today...... well it is friday.... maybe monday ;-)
>
>
>
> Scott
>
> On Fri, Feb 18, 2011 at 1:49 PM, Lelio Fulgenzi <lelio at uoguelph.ca> wrote:
>
> wait till you have to start paying for UC$$.... ;)
>
>
> ________________________________
>
> From: "Frank Wakelin" <Frank_Wakelin at yvr.ca>
> To: cisco-voip at puck.nether.net
> Sent: Friday, February 18, 2011 12:43:58 PM
> Subject: [cisco-voip] UCS Licensing
>
> <rant>
> For a company that does so many things so very well, Cisco has 
> completely failed with UCS licensing.  It's been over a month now of 
> dealing with various levels of support within various disparate 
> divisions of Cisco, and we are no closer to where we began.   
> Eventually we get to the point that we receive yet another shipments 
> of boxes and boxes within other boxes and boxes that contain the 
> promised magical pieces of paper known more affectionately as 'PAKs'.  
> A piece of paper that quite easily could have sent electronically 
> saving dozens of trees used to make the cardboard that cradled the 
> paper on its journey across North America.  A piece of paper that 
> promises to make all things right in the world, generating a license 
> files that will not only enable us to finally resume our migration 
> efforts which have been put on hold by the very vendor we selected for 
> our VoIP solution, but will end an era of grief and frustration which 
> we seemingly brought upon ourselves in paying thousands of dollars to 
> that vendor.  A piece of paper that when activated produces an even 
> more magical license file.  That license file, when uploaded to our 
> license-starved servers, does nothing more than crush the hopes and dreams of an entire migration team.
> </rant>
>
> That aside, happy Friday everyone.
>
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--
Ed Leatherman