[cisco-voip] New MCS-7835I3-K9-UCC1 (Unity Connection) won't install UC 8.0(3a)

[Jason Aarons (US)]

Yes UC 8.5.1SU1 fixed the Install during Upgrade error of  "Unable to install patch(s) from host x.x.x.x, user jaarons, directory /: Unable to migrate user/local/platform/conf/platformConfig.xml file. Required"

This was the subscriber in a Unity Connection Cluster. The sub installation completed fine, I checked for errors in RTMT then ran out the door since I was late for a flight home. However today I went to add the HA license in the Publisher via VPN and got a error, further investigation found UC services not starting on the Unity Connection subscriber. I opened a TAC case where they recommended I re-install the subscriber. Seems the install log files are only kept 24 hours so they couldn't ascertain what went wrong :) So 10 hours later I have nothing to offer but Tylenol...

From: Justin Steinberg [mailto:jsteinberg at gmail.com]
Sent: Monday, February 21, 2011 6:33 PM
To: Jason Aarons (US)
Cc: cisco-voip (cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] New MCS-7835I3-K9-UCC1 (Unity Connection) won't install UC 8.0(3a)

Did the 8.5.1su1 fix the original problem ?
On Thu, Feb 17, 2011 at 5:22 PM, Jason Aarons (US) <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>> wrote:
I ended up going to ibm.com<http://ibm.com> and downloading the EFI/IMM update for the 7835I3.  Then put a IP address on the IMM, http in and updated the EFI/IMM.  8.0(3a) booted up fine now doing the 8.5(1)SU1 upgrade during install.

This side problem is from trying to fix the original problem of getting "Unable to install patch(s) from host x.x.x.x, user jaarons, directory /: Unable to migrate user/local/platform/conf/platformConfig.xml file. Required. Ok.".  Hoping the 8.5(1)SU1 will fix that problem....

From: Wes Sisk [mailto:wsisk at cisco.com<mailto:wsisk at cisco.com>]
Sent: Thursday, February 17, 2011 1:27 PM
To: Jason Aarons (US)
Cc: cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)
Subject: Re: [cisco-voip] New MCS-7835I3-K9-UCC1 (Unity Connection) won't install UC 8.0(3a)

CSCtj54331    IBM x3650M2,7835I3,7845I3 install fails - Could Not Detect Version

<B>Symptom:</B>
Fresh install fails with error "Could not detect the current version"

<B>Conditions:</B>
IBM x3650-M3 servers that are equivalent to MCS 7835I3 or 7845I3 are impacted due to implementation changes by IBM on recent firmware releases. If the 7835/45-I3 has an impacted firmware release, it will cause fresh install to fail with the error message.

<B>Workaround:</B>
Use the latest FWUCD (3.6.2-I, or later) posted on CCO to update uEFI firmware to build D6E149B or later.

Defect is closed with this comment:
on impacted servers install fails even before we can flash firmware, so adding new firmware to install/CUCM code will not help. Only solution is for these customers to use FWUCD offline and then update firmware before attempting install again.

We've seen a few instances where uEFI update was unsuccessful requiring IBM intervention.

Regards,
Wes



On 2/17/2011 12:43 PM, Jason Aarons (US) wrote:
Server boots the 8.0(3a) CD-ROM, I get the Product Deployment Selection, choose Cisco Unity Connection OK,

Beginning Hardware Setup and Firmware Modules
X3650ME: MODULES PRELOAD
Etc
Etc

Criticial Error
Could not detect the current version
Abort

I did install the Cisco FWUCD-3.6.1 before running the 8.0(3a) install, did that blow up the 8.0(3a) installer?

http://www.cisco.com/cisco/software/release.html?mdfid=282821930&flowid=6694&softwareid=283046743&release=3.6%281%29&relind=AVAILABLE&rellifecycle=&reltype=latest
to download the Cisco FWUCD-3.6.1

Install.log
02/17/2011 11:28:32 Serverpak|In runtime of x3650M2 args [UPDATE]|<LVL::Info>
02/17/2011 11:28:32 Serverpak|In runtime of IBM args [UPDATE]|<LVL::Info>
02/17/2011 11:28:32 Serverpak|In runtime of server_implementation args [UPDATE]|<LVL::Info>
02/17/2011 11:28:32 Serverpak|server_implementation shared_implementation.sh UPDATE returns (1)|<LVL::Info>
02/17/2011 11:28:32 Serverpak|IBM shared_implementation.sh UPDATE returns (1)|<LVL::Info>
02/17/2011 11:28:32 Serverpak|x3650M2 shared_implementation.sh UPDATE returns (1)|<LVL::Info>
02/17/2011 11:28:32 Serverpak|Completed Args processing; created execution_string: /mnt/source/Cisco/hssi/server_implementation/IBM/shared/hcf/bios/update/ibm_build_update.sh UPDATE_EXECUTABLE='/mnt/source/Cisco/hssi/server_implementation/IBM/x3650M2/shared/hcf/firmware/DSA/ibm_fw_dsa_2.35_dsyt28a_linux_32_64.bin' PACKAGE_VERSION_STRING='DSYT28A' DETECTED_VERSION_STRING='DSYT75X   ' UPDATE_ACTION='UPDATE'|<LVL::Info>
02/17/2011 11:28:32 Serverpak|hcf_call : "x3650M2: DSA UPDATE" /mnt/source/Cisco/hssi/server_implementation/IBM/shared/hcf/bios/update/ibm_build_update.sh UPDATE_EXECUTABLE='/mnt/source/Cisco/hssi/server_implementation/IBM/x3650M2/shared/hcf/firmware/DSA/ibm_fw_dsa_2.35_dsyt28a_linux_32_64.bin' PACKAGE_VERSION_STRING='DSYT28A' DETECTED_VERSION_STRING='DSYT75X   ' UPDATE_ACTION='UPDATE'|<LVL::Info>
02/17/2011 11:28:32 Serverpak|about to call /mnt/source/Cisco/hssi/server_implementation/IBM/shared/hcf/bios/update/ibm_build_update.sh with UPDATE_EXECUTABLE='/mnt/source/Cisco/hssi/server_implementation/IBM/x3650M2/shared/hcf/firmware/DSA/ibm_fw_dsa_2.35_dsyt28a_linux_32_64.bin' PACKAGE_VERSION_STRING='DSYT28A' DETECTED_VERSION_STRING='DSYT75X ' UPDATE_ACTION='UPDATE' |<LVL::Info>
02/17/2011 11:28:33 Serverpak|Critical Error: x3650M2: DSA UPDATE /mnt/source/Cisco/hssi/server_implementation/IBM/shared/hcf/bios/update/ibm_build_update.sh UPDATE_EXECUTABLE='/mnt/source/Cisco/hssi/server_implementation/IBM/x3650M2/shared/hcf/firmware/DSA/ibm_fw_dsa_2.35_dsyt28a_linux_32_64.bin' PACKAGE_VERSION_STRING='DSYT28A' DETECTED_VERSION_STRING='DSYT75X   ' UPDATE_ACTION='UPDATE'|<LVL::Info>
02/17/2011 11:28:33 Serverpak|HCF failed for x3650M2|<LVL::Info>
02/17/2011 11:28:33 Serverpak|x3650M2 shared_implementation.sh preBootHardwareSetup /tmp/hw_setup_log.txt /tmp/hw_setup_err.txt returns (1)|<LVL::Info>
02/17/2011 11:28:33 Serverpak|7835I3 api_implementation.sh preBootHardwareSetup /tmp/hw_setup_log.txt /tmp/hw_setup_err.txt returns (1)|<LVL::Info>
02/17/2011 11:28:33 ServerApiManager||Method: preBootHardwareSetup args: /tmp/hw_setup_log.txt /tmp/hw_setup_err.txt|- current mode=HSSI_Mode completed with code [1]|<LVL::Debug>
02/17/2011 11:28:33 display_screen|Arguments: "Critical Error" "Could not detect the current version" "Abort"|<LVL::Debug>
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