[cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
Bennie Grant
Bennie.Grant at mettoni.com
Wed Feb 23 19:06:36 EST 2011
It will be released in line with CUCM 8.6. As I'm sure you can understand, I cannot publicly comment on Cisco's release cycles, however CUxAC is a part of the Cisco System releases, so it all comes out around the same time. I'm sure your Cisco AM would be able to give you some more specific dates offline
Thanks
Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com
From: Bill Riley <bill at hitechconnection.net<mailto:bill at hitechconnection.net>>
Date: Thu, 24 Feb 2011 00:03:37 +0000
To: Bennie Grant <bennie.grant at mettoni.com<mailto:bennie.grant at mettoni.com>>, 'Justin Steinberg' <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>, 'David Lee' <d16lee at gmail.com<mailto:d16lee at gmail.com>>
Subject: RE: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
When will 8.6 be released?
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bennie Grant
Sent: Wednesday, February 23, 2011 5:52 PM
To: Justin Steinberg
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>; David Lee
Subject: Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
Thanks for the feedback Justin
Our next release – version 8.6, will specifically address this. There's a terminology change between legacy CAC and CUxAC – just to make you and everyone aware…
Today, CUxAC does have "Speed dials" and it also has a "directory". The old CAC basically allowed the user to take some of the directory and put them into their own groups, which CAC called "speed dials"
CUxAC 8.6 will have a directory group feature - its actually the marquee feature for this release. This will allow the operator to do exactly that – create multiple tabs, drag & drop contacts into each tab, or set up filters for certain tabs (like Dept = "sales", or location - "RTP" etc)
So…on that feature – I would say watch out for the next release. The reason this feature has moved up the requirements list and made it to 8.6 is precisely based on customer/field feedback, so I would hope you can see that this is an example of where this is being listened to
Do you, or anyone else on the mailer, have any other thoughts?
Cheers
Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com
From: Justin Steinberg <jsteinberg at gmail.com<mailto:jsteinberg at gmail.com>>
Date: Wed, 23 Feb 2011 22:47:56 +0000
To: Bennie Grant <bennie.grant at mettoni.com<mailto:bennie.grant at mettoni.com>>
Cc: "Rhodes, Geoff" <GRhodes at rbh.com<mailto:GRhodes at rbh.com>>, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>, David Lee <d16lee at gmail.com<mailto:d16lee at gmail.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
One of the biggest complaints I have is the lack in flexibility with configuring speed dials. On CAC, the receptionist could configure multiple speed dial "tabs" and add entries to each tab. Depending on the customer, the tab would be for a dept, a retail location, etc.
with CUxAC, I have not found a way to do this. you can only have one set of speed dials and can not separate them by using multiple tabs. Because of this, there tends to be alot of empty "white space" at the bottom of CUxAC. This one feature is actually a major issue for many of the customers I have that use CAC and are considering switching to CUxAC.
I'm not sure whether CUxAC 8.5 added this feature yet as I have not yet used 8.5.
On Wed, Feb 23, 2011 at 5:25 PM, Bennie Grant <Bennie.Grant at mettoni.com<mailto:Bennie.Grant at mettoni.com>> wrote:
Geoff – I'm with Arc and on this mailer as you likely know. I'd be interested to understand what functionality your users feel is missing, along with which product you're running? (CUBAC, CUEAC etc)
For various reasons – previously discussed on here so I wont go into it again – the CUxAC product set was lacking in certain features, however we believe the majority of that was addressed with the 8.0.3 release – and that’s certainly the feedback we've had generally from the wider user base, not just here in the US. However, there was also some substantial new functionality over the CAC, which for the majority was seen as being an improvement rather than a step backwards
Would welcome your feedback (and anyone else on here). Don’t want to hijack this thread and turn it into something it isn't, however feedbackfrom the customers is something we're always keen to hear
Thanks
Bennie Grant
VP - Operations
Arc Solutions (International) Inc
Part of the Mettoni group | www.mettoni.com<http://www.mettoni.com>
From: "Rhodes, Geoff" <GRhodes at rbh.com<mailto:GRhodes at rbh.com>>
Date: Wed, 23 Feb 2011 22:19:46 +0000
To: "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>, David Lee <d16lee at gmail.com<mailto:d16lee at gmail.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
And the ARC SC replacement simply stinks! Our receptionists say we have taken 3 steps backwards in functionality. Painful doesn’t begin to describe it..
Geoffrey S. Rhodes
Director of Information Technology
Robinson, Bradshaw & Hinson, P.A.
101 N. Tryon St., Suite 1900
Charlotte, NC 28246-1900
704.377.2536
704.339.3488 (fax)
grhodes at rbh.com<mailto:grhodes at rbh.com>
[cid:image001.jpg at 01CBD383.FD9FB5B0]
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Buchanan, James
Sent: Sunday, February 20, 2011 2:32 PM
To: David Lee; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
The old version is totally gone with 8. The service doesn’t exist—it has been totally removed.
You will definitely want to get the 60 day trial of the new ARC AC. This is not a one-to-one replacement of the old Attendant Console, so you’ll want to see for yourself what you’re getting into.
Thanks,
James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at ctiusa.com>
D: 615-866-5729 | F:615-866-5781 | www.presidio.com<http://www.presidio.com/>
CCIE #25863, Voice
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of David Lee
Sent: Sunday, February 20, 2011 1:24 PM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
The old AC is supported until v7.x IF you are doing an upgrade from previous versions. It is not supported if it's a fresh install, but if you have the installation file, it will probably work. Once you hit v8, the support is completely withheld. You will have to buy one of the re-branded ARC attendant consoles. Please see this link for more details.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/end_of_life_notice_c51-499091.html
Just an FYI - the ARC ACs come with a 60 day trial, so the customer have some time to buy the license if they "forgot" to buy it. (Personally, I wouldn't try to get the old AC to work with v8 simply because Cisco specifically say it's not supported, and I don't want to install anything that is not officially supported.)
On Sun, Feb 20, 2011 at 12:00 PM, <cisco-voip-request at puck.nether.net<mailto:cisco-voip-request at puck.nether.net>> wrote:
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When replying, please edit your Subject line so it is more specific
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Today's Topics:
1. Re: CUCM Upgrade (Buchanan, James)
2. Re: CUCM Upgrade (Lelio Fulgenzi)
3. Re: CUCM Upgrade (Buchanan, James)
4. Re: CUCM Upgrade (Lelio Fulgenzi)
5. Re: CUCM Upgrade (Buchanan, James)
6. Re: CCM7 day to day admin tips ? (Tony Edwards)
7. Re: R: R: Phones randomply reset (Karen Cheng)
8. CallManager 7x to 8.5(1) and Attendant Console
(Jason Aarons (US))
----------------------------------------------------------------------
Message: 1
Date: Sat, 19 Feb 2011 13:07:15 -0500
From: "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
To: "H, Tim" <TimH at trstone.com<mailto:TimH at trstone.com>>, "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>"
<cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM Upgrade
Message-ID:
<853687641CF93E40B362F112A3D8F3CE1724B85B at SOEXCH01.Presidio.Corp<mailto:853687641CF93E40B362F112A3D8F3CE1724B85B at SOEXCH01.Presidio.Corp>>
Content-Type: text/plain; charset="us-ascii"
I had a customer do this last Sunday. The only change was the firmware. Attendant Console was unaffected. If you don't want to deal with the firmware, you could hard code the firmware on the phones until you are ready for the jump because the old firmware will stay on the server.
James Buchanan | Technology Manager, UC | South Region | Presidio NetworkedSolutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at ctiusa.com<mailto:jbuchanan at ctiusa.com>>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com><http://www.presidio.com/>
CCIE #25863, Voice
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of H, Tim
Sent: Saturday, February 19, 2011 8:13 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: [cisco-voip] CUCM Upgrade
All,
I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but is there anything else I need to be cautious about? Looks like the attendant console might change a bit in the version jump, but should still function?
Any other caveats that anyone have ran into would be helpful.
Thanks,
Tim
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Message: 2
Date: Sat, 19 Feb 2011 13:09:30 -0500 (EST)
From: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
To: "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM Upgrade
Message-ID: <6328DC44-8AED-4C39-9EAF-F10F43FF6E88 at uoguelph.ca<mailto:6328DC44-8AED-4C39-9EAF-F10F43FF6E88 at uoguelph.ca>>
Content-Type: text/plain; charset="utf-8"
You could also change the device defaults firmware config parameters.
Sent from my iPhone
On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
> I had a customer do this last Sunday. The only change was the firmware. Attendant Console was unaffected. If you don?t want to deal with the firmware, you could hard code the firmware on the phones until you are ready for the jump because the old firmware will stay on the server.
>
>
>
> James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
> D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com>
>
> CCIE #25863, Voice
>
>
>
>
> From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of H, Tim
> Sent: Saturday, February 19, 2011 8:13 AM
> To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Subject: [cisco-voip] CUCM Upgrade
>
>
>
> All,
>
>
>
> I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but is there anything else I need to be cautious about? Looks like the attendant console might change a bit in the version jump, but should still function?
>
>
>
> Any other caveats that anyone have ran into would be helpful.
>
>
>
> Thanks,
>
> Tim
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 3
Date: Sat, 19 Feb 2011 13:13:11 -0500
From: "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM Upgrade
Message-ID:
<853687641CF93E40B362F112A3D8F3CE1724B85E at SOEXCH01.Presidio.Corp<mailto:853687641CF93E40B362F112A3D8F3CE1724B85E at SOEXCH01.Presidio.Corp>>
Content-Type: text/plain; charset="utf-8"
No, that won?t do it because the upgrade will change it to the latest version. It would need to be changed on the phones.
James Buchanan | Technology Manager, UC | South Region | Presidio NetworkedSolutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at ctiusa.com<mailto:jbuchanan at ctiusa.com>>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com><http://www.presidio.com/>
CCIE #25863, Voice
From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>]
Sent: Saturday, February 19, 2011 12:10 PM
To: Buchanan, James
Cc: H, Tim; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM Upgrade
You could also change the device defaults firmware config parameters.
Sent from my iPhone
On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>> wrote:
I had a customer do this last Sunday. The only change was the firmware. Attendant Console was unaffected. If you don?t want to deal with the firmware, you could hard code the firmware on the phones until you are ready for the jump because the old firmware will stay on the server.
James Buchanan | Technology Manager, UC | South Region | Presidio NetworkedSolutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com><http://www.presidio.com>
CCIE #25863, Voice
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net><mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of H, Tim
Sent: Saturday, February 19, 2011 8:13 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] CUCM Upgrade
All,
I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but is there anything else I need to be cautious about? Looks like the attendant console might change a bit in the version jump, but should still function?
Any other caveats that anyone have ran into would be helpful.
Thanks,
Tim
_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 4
Date: Sat, 19 Feb 2011 13:20:06 -0500 (EST)
From: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
To: "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM Upgrade
Message-ID: <7056B91F-D4C6-40CF-A38F-9B05AE87FEAB at uoguelph.ca<mailto:7056B91F-D4C6-40CF-A38F-9B05AE87FEAB at uoguelph.ca>>
Content-Type: text/plain; charset="utf-8"
If I'm not mistaken, you can upgrade the publisher first, change the devicedefaults, then upgrade the subs. We've been doing something similar on 4.1 for years.
Sent from my iPhone
On Feb 19, 2011, at 1:13 PM, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
> No, that won?t do it because the upgrade will change it to the latest version. It would need to be changed on the phones.
>
>
>
> James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
> D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com>
>
> CCIE #25863, Voice
>
>
>
>
> From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>]
> Sent: Saturday, February 19, 2011 12:10 PM
> To: Buchanan, James
> Cc: H, Tim; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Subject: Re: [cisco-voip] CUCM Upgrade
>
>
>
> You could also change the device defaults firmware config parameters.
>
> Sent from my iPhone
>
>
> On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>> wrote:
>
> I had a customer do this last Sunday. The only change was the firmware. Attendant Console was unaffected. If you don?t want to deal with the firmware, you could hard code the firmware on the phones until you are ready for the jump because the old firmware will stay on the server.
>
>
>
> James Buchanan | Technology Manager, UC | South Region | Presidio Networked Solutions
> 12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>
> D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com>
>
> CCIE #25863, Voice
>
>
>
>
>
> From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of H, Tim
> Sent: Saturday, February 19, 2011 8:13 AM
> To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Subject: [cisco-voip] CUCM Upgrade
>
>
>
> All,
>
>
>
> I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but is there anything else I need to be cautious about? Looks like the attendant console might change a bit in the version jump, but should still function?
>
>
>
> Any other caveats that anyone have ran into would be helpful.
>
>
>
> Thanks,
>
> Tim
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 5
Date: Sat, 19 Feb 2011 13:21:34 -0500
From: "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
To: Lelio Fulgenzi <lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM Upgrade
Message-ID:
<853687641CF93E40B362F112A3D8F3CE1724B85F at SOEXCH01.Presidio.Corp<mailto:853687641CF93E40B362F112A3D8F3CE1724B85F at SOEXCH01.Presidio.Corp>>
Content-Type: text/plain; charset="utf-8"
Yes, you could do that and that would definitely keep your phones from getting the new firmware. Good idea!
James Buchanan | Technology Manager, UC | South Region | Presidio NetworkedSolutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at ctiusa.com<mailto:jbuchanan at ctiusa.com>>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com><http://www.presidio.com/>
CCIE #25863, Voice
From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>]
Sent: Saturday, February 19, 2011 12:20 PM
To: Buchanan, James
Cc: H, Tim; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CUCM Upgrade
If I'm not mistaken, you can upgrade the publisher first, change the devicedefaults, then upgrade the subs. We've been doing something similar on 4.1 for years.
Sent from my iPhone
On Feb 19, 2011, at 1:13 PM, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>> wrote:
No, that won?t do it because the upgrade will change it to the latest version. It would need to be changed on the phones.
James Buchanan | Technology Manager, UC | South Region | Presidio NetworkedSolutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com><http://www.presidio.com>
CCIE #25863, Voice
From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca<mailto:lelio at uoguelph.ca>]
Sent: Saturday, February 19, 2011 12:10 PM
To: Buchanan, James
Cc: H, Tim; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] CUCM Upgrade
You could also change the device defaults firmware config parameters.
Sent from my iPhone
On Feb 19, 2011, at 1:07 PM, "Buchanan, James" <jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>> wrote:
I had a customer do this last Sunday. The only change was the firmware. Attendant Console was unaffected. If you don?t want to deal with the firmware, you could hard code the firmware on the phones until you are ready for the jump because the old firmware will stay on the server.
James Buchanan | Technology Manager, UC | South Region | Presidio NetworkedSolutions
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 | jbuchanan at presidio.com<mailto:jbuchanan at presidio.com><mailto:jbuchanan at presidio.com<mailto:jbuchanan at presidio.com>>
D: 615-866-5729 | F: 615-866-5781 | www.presidio.com<http://www.presidio.com><http://www.presidio.com>
CCIE #25863, Voice
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net><mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>> [mailto:cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net>] On Behalf Of H, Tim
Sent: Saturday, February 19, 2011 8:13 AM
To: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net><mailto:cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] CUCM Upgrade
All,
I'm getting ready to upgrade our CUCM cluster from 7.02 to 7.15. I'm aware of the firmware jump as you have to upgrade to 8.52sr1 or whatever, but is there anything else I need to be cautious about? Looks like the attendant console might change a bit in the version jump, but should still function?
Any other caveats that anyone have ran into would be helpful.
Thanks,
Tim
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Message: 6
Date: Sun, 20 Feb 2011 10:38:38 +1100
From: Tony Edwards <tonyedwards.rs<http://tonyedwards.rs>@gmail.com<http://gmail.com>>
To: Anthony Holloway <avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>>
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] CCM7 day to day admin tips ?
Message-ID:
<AANLkTimMn_4xmUBtu-5oUvth8aUODXUC02jpGYjx=DVB at mail.gmail.com<mailto:DVB at mail.gmail.com>>
Content-Type: text/plain; charset="iso-8859-1"
your modified url works , Anthony :-) thanks for that.
tony
On Fri, Feb 18, 2011 at 2:09 AM, Anthony Holloway <
avholloway+cisco-voip at gmail.com<mailto:avholloway%2Bcisco-voip at gmail.com>> wrote:
> Close, but it should look like this:
>
>
> http://192.168.10.100:8080/emapp/EMAppServlet?device=SEP1234567&userid=testuser&seq=99999
>
> Anthony
>
> On Thu, Feb 17, 2011 at 5:03 AM, Tony Edwards <tonyedwards.rs<http://tonyedwards.rs>@gmail.com<http://gmail.com>>wrote:
>
>> hi Stephen,
>>
>> thanks for your unifiedfx advise.i will check them out shortly.
>>
>>
>>
>> hi Bernard,
>>
>> thanks a lot for your detailed explanations. great work indeed.now , can i
>> please ask you couple of questions on what you said below.
>>
>> With EM Login URL syntax, is the following correct ?
>>
>> http://<192.168.10.100>:8080/emapp/EMAppServlet?SEP1234567=<leSEP1234567>&userid=<le<http://%3c192.168.10.100%3e:8080/emapp/EMAppServlet?SEP1234567=%3cleSEP1234567%3e&userid=%3cle> testuser>&seq=<le 99999>
>>
>> where my pub ip is 192.168.10.100 and user pin is 99999 and the device
>> name SEP1234567.
>>
>> Also , let us say , if I have 100 users whom I wants to remote login to
>> their EM profiles , let us say after some maintenance works on thecluster,
>> shall I have to run this URL on my http gui single time every user ? or can
>> I bulk them up all in one go ?
>>
>> secondly, with my vg224 display , yes , i did try with show endpoints to
>> yes , but when you click on end points , she will show me ip adds and
>> descriptions ...etc. but if i click on vg device itself , then it show me
>> all ports in a serial fashion like , 0/1 , 0/2 , 0/3..etc
>>
>> but still , it will not show me what i used to have with in ccm4 like
>> following with both port vs dn mappings such as,
>> 0/1 - 1011
>> 0/2 - 1012
>> 0/3 - blank
>> 0/4 - 1014
>> .
>> .
>> .
>> 0/24 -1024
>>
>> ...etc
>>
>>
>> thanks
>>
>> tony
>>
>> On Wed, Feb 16, 2011 at 10:03 PM, Bernhard Albler <
>> bernhard.albler at gmail.com<mailto:bernhard.albler at gmail.com>> wrote:
>>
>>> Hi Tony,
>>>
>>>
>>> >
>>> > 1) my ccm 7x admin gui keeps on logging me out , so how i can make my
>>> login a permanent for few hours at least , let us say 8am to 5pm , if not
>>> for any longer ?
>>> >
>>> Known issue, i believe this is not fixable right now. See CSCsj45520 for
>>> details
>>>
>>> >
>>> > 2) how can remote login my users across wan ? cause , i heard that
>>> there is a url with which you can remotely login any extension mobility user
>>> , even though you can logout the same user via device gui section ?
>>> >
>>> Two options
>>> 1.)Use AXL (quite easy to do). There is even an example script to do
>>> this in the pyaxl distribution from TU Chemnitz
>>> (http://www.kra-se.de/pyAXL/)
>>> 2.)You can always use the normal EM Login URL in the followingform:
>>> http://<ucm>:8080/emapp/EMAppServlet?device=<le<http://%3cucm%3e:8080/emapp/EMAppServlet?device=%3cle> device>&userid=<le
>>> username>&seq=<le highly secret pin code of the user>
>>> Devicename includes SEP + the mac.
>>> For this to work you need to know the pin of the user
>>>
>>> > 3) with in my previous ccm4 platform , i use to have a vg224 gui
>>> display under device menu i.e and in this display , there used to be very
>>> useful info or "ports vs associated dn Numbers" mapping and you used to see
>>> which ports are vacant ..etc after the ccm7x migration , i could not display
>>> similar useful info unfortunately. so , is there any way i canextract this
>>> vg224 ports vs dn numbers view ?
>>> >
>>> Hmm, not sure which view you mean. did you check the GW view with
>>> "show endpoints" set to yes?
>>>
>>>
>>> > 4) speaking of display , another display i found very useful in my
>>> previous ccm4x platform was that , you can actually navigate between
>>> "device/mac + loged out dn ( i.e base dn with out any extension mobility or
>>> device profile dn) + loged in dn ( i.e with device profile dn). Is there any
>>> way , i can view similar 3 way mappings with in ccm7 admin gui ?
>>> >
>>> So the DB model for a EM login has changed quite a bit. Logins are now
>>> done just via a relational association.
>>> You have two options:
>>> 1.)go via Device->Actively logged in Devices. Just be awarethat
>>> whenever you click on the device you will get the logged out dn there
>>> 2.)Dependency records. Newer CCM versions will show a Dependency
>>> record for the extensionmobilitydynamic table (unfortunately labeled
>>> as "null"). So this gives you some info as well
>>> 3.)run the following query on the cli
>>> run sql select d.name<http://d.name>,d.description,np.dnorpattern as
>>> loggedoutdn,emdn.dnorpattern emdn from device d,device
>>> profile,extensionmobilitydynamic em,devicenumplanmap
>>> dnmp,devicenumplanmap dnmp2,numplan np,numplan emdn where
>>> d.pkid=dnmp.fkdevice and dnmp.fknumplan=np.pkid and d.pkid=em.fkdevice
>>> and em.fkdevice_currentloginprofile=profile.pkid and
>>> profile.pkid=dnmp2.fkdevice and dnmp2.fknumplan=emdn.pkid
>>> this should at least give you a bit a easy view who is logged in where
>>> (no navigating from there though :-( )
>>>
>>> cheerio
>>> bernhard
>>>
>>
>>
>> _______________________________________________
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>> cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>
>
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Message: 7
Date: Sun, 20 Feb 2011 22:40:02 +1000
From: Karen Cheng <kaz.cheng at gmail.com<mailto:kaz.cheng at gmail.com>>
To: Mauro Celli <mauro.celli at 2000net.it<mailto:mauro.celli at 2000net.it>>
Cc: "cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>" <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] R: R: Phones randomply reset
Message-ID:
<AANLkTi=nfxnai1kujrNFO==d_TqZ5GFcUeSbFanOWtKM at mail.gmail.com<mailto:d_TqZ5GFcUeSbFanOWtKM at mail.gmail.com>>
Content-Type: text/plain; charset="iso-8859-1"
Heya,
Judging from your logs it seems more to do with path changes/vlan changes.
What type of switches and phone firmware are you running?
Are they attached to a stack of switches? If so are there multiple paths
in/out or spanning-tree loop that could be directly associated to your voice
vlan?
Regards
Karen
On Fri, Feb 18, 2011 at 10:34 PM, Mauro Celli <mauro.celli at 2000net.it<mailto:mauro.celli at 2000net.it>>wrote:
> The phones reset only when i press some key.
> If i leave in stand-by, no reset occured.
>
> Another log. in this PAE: SIGIPCFG received... is missing
>
> NOT 11:45:09.533159 CDP-D: catchipcfg:getdhcpinfo IP:1001497 domain:
> fiphre1.2000net.it<http://fiphre1.2000net.it> chngVal:1
> NOT 11:45:09.576221 CDP-D: catchipcfg:getdhcpinfo IP:1001497 domain:
> fiphre1.2000net.it<http://fiphre1.2000net.it> chngVal:1
> NOT 11:45:09.581101 tftpClient: request server 0 ---> 1.1.254.3
> ERR 11:45:09.583327 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096
> ERR 11:45:09.587012 RTSOLD: LINK -> LINK
> ERR 11:45:09.587784 RTSOLD:address mode changed..
>
>
>
>
>
> Da: Daniel [mailto:dan.voip at danofive.id.au<mailto:dan.voip at danofive.id.au>]
> Inviato: venerd? 18 febbraio 2011 02:52
> A: Mauro Celli
> Cc: Stephen Welsh; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Oggetto: Re: [cisco-voip] R: Phones randomply reset
>
> I agree with Stephen,
>
> We see alot of restarts from DHCP issues, we run DHCP from the router and
> IP conflict logging is a pain as you start to run out of IPs real quick so
> we turn logging off.
>
> The other issue could be the "Maximum Number of Registered Devices" call
> manager service parameter. When we got to over 5000 phones weird things
> started with phone reboots and registration. Changed the value to fit our
> cluster and all is ok.
>
>
> On Fri, Feb 18, 2011 at 8:32 AM, Mauro Celli <mauro.celli at 2000net.it<mailto:mauro.celli at 2000net.it>>
> wrote:
> This is observed in multiple installation,
> 7945 7970 7975 are those who restarted more...
> Poe is ok...
>
> -----Messaggio originale-----
> Da: Stephen Welsh [mailto:stephen.welsh at unifiedfx.com<mailto:stephen.welsh at unifiedfx.com>]
> Inviato: gioved? 17 febbraio 2011 22:51
> A: Mauro Celli
> Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> Oggetto: Re: [cisco-voip] Phones randomply reset
>
> Nothing I can tell from the logs, but I've seen this when there is more
> phones in a subnet/VLAN than there is IP Addresses, as some phones fight for
> an IP address lease.
>
> Stephen
>
> On 17 Feb 2011, at 21:03, Mauro Celli wrote:
>
> >
> > We have an issue in some IP phones,it keep resetting randomly.
> > Below is an extract from one of the console logs from the phone.
> >
> > Can anyone interpret what exactly is causing the restart?
> >
> > Note,i have disabled cdp and lldp in cucm phone properties with no
> success...
> > Thanks
> >
> > NOT 16:08:49.258777 PAE: SIGIPCFG received...
> > NOT 16:08:49.262716 CDP-D: catchipcfg:getdhcpinfo IP:10014aa
> domain:xxx.xxx.xx chngVal:1
> > NOT 16:08:49.307331 CDP-D: catchipcfg:getdhcpinfo IP:10014aa
> domain:xxx.xxx.xx chngVal:1
> > NOT 16:08:49.322263 tftpClient: request server 0 ---> 10.1.254.3
> > ERR 16:08:49.324461 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096
> > ERR 16:08:49.327917 RTSOLD: LINK -> LINK
> > ERR 16:08:49.328677 RTSOLD:address mode changed..
> > NOT 16:08:49.345190 tftpClient: request server 1 --->
> > ERR 16:08:49.355400 RTSOLD: opvvlan:4095->4095 advvlan:4096->4096
> > ERR 16:08:49.361458 RTSOLD: LINK -> LINK
> > NOT 16:08:49.365233 tftpClient: request server 0 ---> 10.1.254.3
> > NOT 16:08:49.372982 ESP: server 0 = 1.1.254.3
> > NOT 16:08:49.382033 tftpClient: request server 1 --->
> > NOT 16:08:49.384385 ESP: server 1 =
> > NOT 16:08:49.395732 tftpClient: request server6 0 ---> ::
> > NOT 16:08:49.396802 ESP: server 2 = ::
> > NOT 16:08:49.417733 tftpClient: request server6 1 ---> ::
> > NOT 16:08:49.420555 ESP: server 3 = ::
> > NOT 16:08:49.423144 ESP: send ADMIN, logging = 1, shell = 0, ipconfig = 1
> > NOT 16:08:49.443032 tftpClient: request server6 0 ---> ::
> > NOT 16:08:49.449721 tftpClient: request server6 1 ---> ::
> > NOT 16:08:49.465934 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
> ConfigManager PropertyChanged: device.settings.network.ipstacksstate
> > NOT 16:08:49.467530 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
> ConfigManager IP_STACKS_STATE changed
> > NOT 16:08:49.469131 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
> IPv4 state=DHCP BOUND
> > NOT 16:08:49.470741 JVM: Startup Module Loader|cip.cfg.ConfigManager:? -
> IPv6 state=STACK TURNED OFF
> > WRN 16:08:49.478478 SECD: WARN:getCTLInfo: ** phone has no CTL
> > WRN 16:08:49.483464 SECD: WARN:getCTLInfo: ** phone has no CTL
> > NOT 16:08:49.493588 tftpClient: request server 0 ---> 10.1.254.3
> >
> >
> > Cordiali saluti
> > Mauro Celli (work in progress...)
> >
> >
> >
> >
> >
> > _______________________________________________
> > cisco-voip mailing list
> > cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
> > https://puck.nether.net/mailman/listinfo/cisco-voip
> >
>
>
> _______________________________________________
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> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> _______________________________________________
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Message: 8
Date: Sun, 20 Feb 2011 09:15:12 -0500
From: "Jason Aarons (US)" <jason.aarons at us.didata.com<mailto:jason.aarons at us.didata.com>>
To: "cisco-voip (cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>)"
<cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [cisco-voip] CallManager 7x to 8.5(1) and Attendant Console
Message-ID:
<4E38DB0A1959B04C8C83EDCF069B53ED0C9D80A82D at USISPCLEXDB01.na.didata.local<mailto:4E38DB0A1959B04C8C83EDCF069B53ED0C9D80A82D at USISPCLEXDB01.na.didata.local>>
Content-Type: text/plain; charset="us-ascii"
I understood the Attendant Console Service/TCD is no longer present in CallManager 8.x, is it 8.0 or 8.5(1).
So if they had 7x with the migrated Attendant Console and go to 8.5(1) the old AC application should stop working. I just haven't tested it. Are the services gone completely under Serviceability ? AC used TCD right?
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