[cisco-voip] UCCX application manager in partal

[Countryman, Edward]

Which actual service (from Control center) is running in partial service?

More often than not when a CCX Engine service goes to partial service it is caused by a synch issue within the telephony subsystem and CCM.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: Monday, June 06, 2011 9:48 AM
To: 'Dennis Heim'; 'Rasim Duric'; irivas at fasis.es; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX application manager in partal

7.0.1 SR5

-----Original Message-----
From: Dennis Heim [mailto:Dennis.Heim at cdw.com] 
Sent: Monday, June 06, 2011 10:17 PM
To: Rasim Duric; 'davidytk'; irivas at fasis.es; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] UCCX application manager in partal

What version of uccx are you running?

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Single Number Reach
317.569.4201 Fax 
dennis.heim at cdw.com
cdw.com/content/solutions/unified-communications/


-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rasim Duric
Sent: Monday, June 06, 2011 5:56 AM
To: 'davidytk'; irivas at fasis.es; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX application manager in partal

Hi David,

I'd suggest you restart the server regularly, at least once every couple of
months, especially if it is a windows version on UCCX.

Another suggestion is that you read some Cisco UCCX manuals, for example
this one:
http://www.google.ca/search?sourceid=navclient&ie=UTF-8&rlz=1T4GGLL_enCA37
4CA375&q=uccx+7.0%281%29+serviceability+manual

You could also take a UCCX course which could significantly improve your
knowledge in a short time.

YouTube has some nice videos.



Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of davidytk
Sent: June-05-11 11:40 PM
To: irivas at fasis.es; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX application manager in partal

Hi Ignacio

This is confused with me now. What is your test, can you explain in more
detail as I have no much knowledge in UCCX system.

>From my customer concern, any reason to make the application manager running
in partial service. We all agree this is related to script issue. What is
the possible reason for this case (restart the service to resume the
service) ? Any recommendation to avoid this problem happen again.

Thanks
Best Regards
David

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of irivas at fasis.es
Sent: Monday, June 06, 2011 2:50 AM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX application manager in partal

 hello , david

 a possibility, to test......, is convert the 'CTI router & DN into
callmanager', to trigger telephony in UCCX register with callmanager.

 and wait.....

 ignacio


> Hi Ignacio
>
> Finally, how to explain to your customer for this case. Any 
> recommendation to avoid this case ?
>
> Thanks
> Best Regards
> David
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of 
> irivas at fasis.es
> Sent: Sunday, June 05, 2011 1:17 AM
> To: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] UCCX application manager in partal
> service(davidytk)
>
>
>  We have this same problem for 9 months ago. Since that time we open a  
> Cisco TAC. Unable to find the problem. They have tried everything.
> What
>  else does to remain in Service, a solution is passed cti CCM router 
> as  trigger of UCCX
>
>  best regards
>  Ignacio
>
>
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