[cisco-voip] reporting bad service of Cisco TAC

[Matthew Loraditch]

TAC Escalation Guidelines:
http://www.cisco.com/en/US/prod/service_description0900aecd8029e432.pdf


Matthew Loraditch, CCVP, CCNA, CCDA
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Timonium, MD 21093 
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-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Maciej Karpinski
Sent: Wednesday, June 22, 2011 5:23 AM
To: Abebe Amare
Cc: cisco voip
Subject: Re: [cisco-voip] reporting bad service of Cisco TAC

Hi

If the case is still open I would call to the TAC and ask for a new engineer.

Br.
Maciej

On Wed, 22 Jun 2011, Abebe Amare wrote:

> Hello,
> 
> We have a service contract through a systems integrator and have an 
> open TAC case regarding ATA fax issue. But We are getting lousy 
> service and inadequate response. How can I report this to Cisco Support?
> 
> best regards,
> 
> Abebe Amare
> Snr.Network Engineer
> VivaCell
> 
>
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