[cisco-voip] reporting bad service of Cisco TAC

[Wes Sisk]

Lelio,

If in the near future you are presented with an alternative feedback 
mechanism as part of a limited scope Beta program then please consider 
giving it a try.  We really do want to make it easier to do business 
with Cisco.  "Easier" is subjective so we need to try a few things to 
better understanding what is "easier" to our customers.

Regards,
Wes

On 6/22/2011 10:35 AM, Lelio Fulgenzi wrote:
> Wes, any idea on if/when the feedback tool will be modified to include 
> multiple engineers? For example I've had cases where I escalated the 
> case b/c of poor service. I don't want to give the final engineer bad 
> marks. It would make sense to give a survey fir each escalation. Or 
> something similar.
>
> Sent from my iPhone
>
> On Jun 22, 2011, at 10:13 AM, Wes Sisk <wsisk at cisco.com 
> <mailto:wsisk at cisco.com>> wrote:
>
>> Phone TAC, give your case number, ask to speak to the TAC Duty 
>> Manager. Air your grievances.
>>
>> Regards,
>> Wes
>>
>> On 6/22/2011 3:29 AM, Abebe Amare wrote:
>>> Hello,
>>>
>>> We have a service contract through a systems integrator and have an 
>>> open TAC case regarding ATA fax issue. But We are getting lousy 
>>> service and inadequate response. How can I report this to Cisco 
>>> Support?
>>>
>>> best regards,
>>>
>>> Abebe Amare
>>> Snr.Network Engineer
>>> VivaCell
>>>
>>>
>>> _______________________________________________
>>> cisco-voip mailing list
>>> cisco-voip at puck.nether.net  <mailto:cisco-voip at puck.nether.net>
>>> https://puck.nether.net/mailman/listinfo/cisco-voip
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>> https://puck.nether.net/mailman/listinfo/cisco-voip
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