[cisco-voip] New dual banked firmware update feature still fails

[Ki Wi]

Ok. I will do that tomorrow. 

Sent from my iPhone
Pls pardon my fat fingers.

On Jun 23, 2011, at 9:54 PM, Wes Sisk <wsisk at cisco.com> wrote:

> Ki,
> 
> That certainly is not expected behavior.  Can you raise a Cisco TAC     case?
> 
> Regards,
> Wes
> 
> On 6/22/2011 11:50 PM, Ki Wi wrote:     
>> 
>> Last night i scheduled a firmware update to latest 9.2.1 from 9.1.1SR1. The job schedule is set to run @ 3am where the system will reboot all the 8961 phones. 
>> 
>> However, this morning there are some casualty 0.44% out of approximate 700 phones. 
>> 
>> After manually reboot the phone, it just blinks the button, after showing the cisco logo, the screen went blank. I tried to manually specify old firmware load (9.1.1SR1) on those indivudual phone config, reboot.. still the same behaviour. 
>> 
>> Is there any factory reset key sequence on this new generation of       phones? I tried to google but can't find any. 
>> 
>> If there's dual bank (active and invalid load) and it still fails. What's the dual bank for? Purely for downloading of firmware purpose and not serving as a fallback upon firmware upgrade failure?
>> 
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> 
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