[cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

[Matthew Loraditch]

Well I just finished what amounted to 5 hours on the phone and 6 hours for Cisco. Most of that with Wes and apparently Ryan Ratliff and Jason Burns stopped by for a while as well!
Anyway we got it fixed. Wes said he is going to do a write up but the gist was the ITL cert was written by the wrong service and thus not matching up  and they had to go in with root and do something so that right service could properly create it.

Major Kudos to Wes and if we are ever within 50 miles or less of each other drinks are in order!


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Thursday, June 30, 2011 11:24 AM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Wes is helping out and watching my case so far we have just verified normal settings, regenerated the tomcat certs to no avail and then totally factory defaulted the phone (the 123456789*0#) and now the phone comes up unprovisioned and won’t connect at all!
Engineers seem pretty stumped


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Thursday, June 30, 2011 11:21 AM
To: Matthew Loraditch
Cc: Matthew Loraditch; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Let us know how that goes...

Sent from my iPhone

On Jun 30, 2011, at 9:09 AM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Well I have done what Lelio suggested, I have rebooted the cluster. I noticed from the phone logs and in security settings that the certs they are getting say the hostname so I changed the CCMs from IP back to hostname. Still no dice…
Time to open a TAC case!


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Matthew Loraditch
Sent: Wednesday, June 29, 2011 9:57 PM
To: Lelio Fulgenzi
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Will give it a whirl in the am

Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]
Sent: Wednesday, June 29, 2011 9:43 PM
To: Matthew Loraditch
Cc: wsisk at cisco.com<mailto:wsisk at cisco.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Try the service parameter I mentioned.

If you do a search on the archives, Wes posted a link to the doc bug.

Sent from my iPhone

On Jun 29, 2011, at 9:31 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
7942s and 7945s so far, in re someone else’s email have restarted tftp etc already.


Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive
Timonium, MD 21093
support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com/>
Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com> for fast assistance!

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca]<mailto:[mailto:lelio at uoguelph.ca]>
Sent: Wednesday, June 29, 2011 7:50 PM
To: Matthew Loraditch
Cc: wsisk at cisco.com<mailto:wsisk at cisco.com>; cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc

Are these 7941/61? I had a problem where I had to change the service provisioning service parameter to external to make this work.

Sent from my iPhone

On Jun 29, 2011, at 6:23 PM, Matthew Loraditch <MLoraditch at heliontechnologies.com<mailto:MLoraditch at heliontechnologies.com>> wrote:
Googled and found that and it’s not working….






Matthew Loraditch, CCVP, CCNA, CCDA
1965 Greenspring Drive

Timonium, MD 21093

support at heliontechnologies.com<mailto:support at heliontechnologies.com>
(p) (410) 252-8830
(F) (443) 541-1593

Visit us at www.heliontechnologies.com<http://www.heliontechnologies.com>

Support Issue? Email support at heliontechnologies.com<mailto:support at heliontechnologies.com>
for fast assistance!








From: Wes Sisk
[mailto:wsisk at cisco.com]<mailto:[mailto:wsisk at cisco.com]>
Sent: Wednesday, June 29, 2011 5:24 PM
To: Matthew Loraditch
Cc: cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Phones Not Getting Auth, Idle, Services URLS, etc





These lines pretty much say it all. verification of the downloaded file failed. Delete the CTL/ITL from the phone and try again.
https://supportforums.cisco.com/docs/DOC-15799#Manual_ITL_Delete

Regards,
Wes

On 6/29/2011 5:03 PM, Matthew Loraditch wrote:

1715: ERR 16:59:35.170584 SECD: EROR:verifyFile: sgn verify file failed </usr/ram/SEP00260BD749E9.cnf.xml>, errclass 8, errcode 19 (signer
not in CTL)

1716: ERR 16:59:35.171327 SECD: EROR:verifyFile: verify FAILED, </usr/ram/SEP00260BD749E9.cnf.xml>

Sent from my Android phone using TouchDown (www.nitrodesk.com<http://www.nitrodesk.com>)
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