[cisco-voip] 7942/62 directory/services URL not working

[Lelio Fulgenzi]

Thanks so much Wes. 

What we're trying to do is this: 

When you push the Directories button, you should see: 

    • Missed Calls 
    • Received Calls 
    • Placed Calls 
    • Campus Directory (our custom app URL) 

When you push the Services button, you get our custom app URL. Basically and XML file saying: "Additional Services & Training are available at ..." 

Unfortunately, I can't seem to get both working properly. 

If I set "Services Provisioning" to "External URL", I get the Services button working properly, but when I hit the Directories button, I get only the Campus Directory option. The Missed, Received, Placed calls are missing. 

If I set "Services Provisioning" to "Both", the Directories button behaves like we want, i.e. all four directories appear, but the Services button displays a blank screen with title "Services" and prompt, "Select Service..." 

Any ideas on how to get both working? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


----- Original Message -----
From: "Wes Sisk" <wsisk at cisco.com> 
To: "Lelio Fulgenzi" <lelio at uoguelph.ca> 
Cc: cisco-voip at puck.nether.net 
Sent: Thursday, March 17, 2011 3:54:12 PM 
Subject: Re: [cisco-voip] 7942/62 directory/services URL not working 

Gotta love new features: 

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp631159 
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp582329 
CSCtc19931 DOC: Need More Documentation on IP Phone Services 

Regards, 
Wes 


On 3/17/2011 3:13 PM, Lelio Fulgenzi wrote: 


We have 7942/62 phones that when on v4.1(3)SR7 the directory and services URL loads fine (not talking application testing, just loading). However, on v7.1(5b)SU3, it's as if the URLs are not there , pressing the Services tells me "no services configured" and pressing the directories button gives me the personal directory and corporate directory options. 

The phone has the properly formatted URLs and these work fine for the other phones. 

Anyone out there who has programmed custom services and directories URLs find the same problem? 



--- 
Lelio Fulgenzi, B.A. 
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1 
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
Cooking with unix is easy. You just sed it and forget it. 
- LFJ (with apologies to Mr. Popeil) 


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