[cisco-voip] 7942/62 directory/services URL not working

[Ryan Ratliff]

Whether it's executed or not probably depends on the phone model.

-Ryan

On Mar 17, 2011, at 5:26 PM, Lelio Fulgenzi wrote:

Thanks Ryan, I might open up a TAC case tomorrow to get clarification of the "Both" and whether it applies to just directories or to services as well.

In the mean time, I thought exactly what you were thinking. I created a service, enterprise subscription and am able to select it from the list. It is the only one subscribed, which I thought too, would execute that service.

Thoughts?

---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)


From: "Ryan Ratliff" <rratliff at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: "Wes Sisk" <wsisk at cisco.com>, cisco-voip at puck.nether.net
Sent: Thursday, March 17, 2011 5:12:26 PM
Subject: Re: [cisco-voip] 7942/62 directory/services URL not working

No idea why both isn't working correctly for your service unless it's a bug or the "both" option doesn't apply to the services URL.

Why not add your custom URL as an actual service in CCMAdmin?  Make it an Enterprise Subscription (subscribes it to all phones) and assign it to the services button and if that's a phone's only subscribed service the phone should launch it immediately.

If you want to pursue why the phone isn't showing the service currently then you'll need a packet capture from the phone to see if it's even requesting the service URL when you hit the button.  

-Ryan

On Mar 17, 2011, at 4:39 PM, Lelio Fulgenzi wrote:

Thanks so much Wes.

What we're trying to do is this:

When you push the Directories button, you should see:
Missed Calls
Received Calls
Placed Calls
Campus Directory (our custom app URL)
When you push the Services button, you get our custom app URL. Basically and XML file saying: "Additional Services & Training are available at ..."

Unfortunately, I can't seem to get both working properly.

If I set "Services Provisioning" to "External URL", I get the Services button working properly, but when I hit the Directories button, I get only the Campus Directory option. The Missed, Received, Placed calls are missing.

If I set "Services Provisioning" to "Both", the Directories button behaves like we want, i.e. all four directories appear, but the Services button displays a blank screen with title "Services" and prompt, "Select Service..."

Any ideas on how to get both working?



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)


From: "Wes Sisk" <wsisk at cisco.com>
To: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Cc: cisco-voip at puck.nether.net
Sent: Thursday, March 17, 2011 3:54:12 PM
Subject: Re: [cisco-voip] 7942/62 directory/services URL not working

Gotta love new features:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp631159
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/7_0_1/cucm-rel_notes-701.html#wp582329
CSCtc19931    DOC: Need More Documentation on IP Phone Services 

Regards,
Wes


On 3/17/2011 3:13 PM, Lelio Fulgenzi wrote:
We have 7942/62 phones that when on v4.1(3)SR7 the directory and services URL loads fine (not talking application testing, just loading). However, on v7.1(5b)SU3, it's as if the URLs are not there, pressing the Services tells me "no services configured" and pressing the directories button gives me the personal directory and corporate directory options. 

The phone has the properly formatted URLs and these work fine for the other phones.

Anyone out there who has programmed custom services and directories URLs find the same problem?



---
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Cooking with unix is easy. You just sed it and forget it. 
                              - LFJ (with apologies to Mr. Popeil)



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