[cisco-voip] UCCX8.0(2) - Cisco Supervisor Desktop install error 1335

[sasanka]

Let us try this….. Remove what ever softwares you have installed. If you have agent desktop installed remove it first. And any other contact center softwares. And run the supervisor desktop alone. And check

 

Warm Regards,

Venkata Sasanka.pathi(-91 950 265 2290)

Consultant | unified communications

Locuz Enterprise Solutions Ltd. {An ISO 9001:2008 company} 
Phone :  +91 (40) 3050 9288, Fax: +91(40)3050 9006

No. 4, 6th Floor, Orion Tower, Bldg # 9, Mindspace, 

Cyberabad, Hyderabad 500 081

 

From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
Sent: Wednesday, March 23, 2011 4:22 PM
To: sasanka
Cc: 'cisco-voip at puck-nether.net'
Subject: Re: [cisco-voip] UCCX8.0(2) - Cisco Supervisor Desktop install error 1335

 

it is winXp professional sp3

On 23/3/2011 12:49, sasanka wrote: 

What is the OS of the system that you are installing the CSD?

 

Warm Regards,

Venkata Sasanka.pathi(-91 950 265 2290)

Consultant | unified communications

Locuz Enterprise Solutions Ltd. {An ISO 9001:2008 company} 
Phone :  +91 (40) 3050 9288, Fax: +91(40)3050 9006

No. 4, 6th Floor, Orion Tower, Bldg # 9, Mindspace, 

Cyberabad, Hyderabad 500 081

 

From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
Sent: Wednesday, March 23, 2011 3:16 PM
To: sasanka
Cc: 'cisco-voip at puck-nether.net'
Subject: Re: [cisco-voip] UCCX8.0(2) - Cisco Supervisor Desktop install error 1335

 

That is what i have been doing the past 2 days!
The client configuration runs fine from my pc doing what it has to do.
Then, i download from the same page desktop administration and i am getting that at some point:
CAD-install-error

On 23/3/2011 10:57, sasanka wrote: 

In the plugins run the first option which client configuration.msi and run it. Give the administrator password. And run it.

 

Warm Regards,

Venkata Sasanka.pathi(-91 950 265 2290)

Consultant | unified communications

Locuz Enterprise Solutions Ltd. {An ISO 9001:2008 company} 
Phone :  +91 (40) 3050 9288, Fax: +91(40)3050 9006

No. 4, 6th Floor, Orion Tower, Bldg # 9, Mindspace, 

Cyberabad, Hyderabad 500 081

 

From: Anthony Kouloglou [mailto:akoul at dataways.gr] 
Sent: Wednesday, March 23, 2011 2:06 PM
To: sasanka
Cc: 'cisco-voip at puck-nether.net'
Subject: Re: [cisco-voip] UCCX8.0(2) - Cisco Supervisor Desktop install error 1335

 

Hi Sasanka,
i am running 8.0.2.11004-12.
But it says that i have to download the client configuration msi from the server and run it!!
What should i download from cisco site? The csd? the cad client configuration?

 

On 23/3/2011 10:31, sasanka wrote: 

Download any other version from Cisco Website and try it out. That should work. What is the UCCX version you are running?

 

Warm Regards,

Venkata Sasanka.pathi(-91 950 265 2290)

Consultant | unified communications

Locuz Enterprise Solutions Ltd. {An ISO 9001:2008 company} 
Phone :  +91 (40) 3050 9288, Fax: +91(40)3050 9006

No. 4, 6th Floor, Orion Tower, Bldg # 9, Mindspace, 

Cyberabad, Hyderabad 500 081

 

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Anthony Kouloglou
Sent: Wednesday, March 23, 2011 1:10 PM
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] UCCX8.0(2) - Cisco Supervisor Desktop install error 1335

 

Hi all,
i am running the standard version and i saw that there are some limited function for the supervisor desktop.
there is no way i can install my csd in any of my windows XP PCs.
I logged in the uccx admin,
downloaded the CAD Client Configuration.msi
i applied it giving the IP of the uccx server
it did it's job succesfully, so then
i downloaded the CiscoSupervisorDesktop.msi
run it,
but at some point it reports 
error 1335, cabinet file "data1.cab" is missing and 4 more lines.
It did the same on another computer also.
I really don't know what to do since documentation is not saying a lot. 

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