[cisco-voip] Easy On Hold Music question

[Dennis Heim]

You probably need to stream multicast moh from each sites router. It will work based on the info you provided. However, from a management perspective it can be a real pain to have to update all those router's flash with the new file.

Dennis Heim
Network Voice Engineer
CDW  Advanced Technology Services
11711 N. Meridian Street, Suite 225
Carmel, IN  46032

317.569.4255 Single Number Reach
317.569.4201 Fax
dennis.heim at cdw.com<mailto:dennis.heim at cdw.com>
cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nate VanMaren
Sent: Thursday, March 24, 2011 12:25 PM
To: Mike King; Cisco VoIPoE List
Subject: Re: [cisco-voip] Easy On Hold Music question

SRST used to be only able to send one file out.  Now it can do 5.
http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/feature/guide/MOH_srst.html

Are you streaming unicast MOH across the WAN?


From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mike King
Sent: Thursday, March 24, 2011 10:15 AM
To: Cisco VoIPoE List
Subject: [cisco-voip] Easy On Hold Music question

We so have a new marketing person, and they want to replace the On hold music with advertising.   Currently the Same On hold music is applied to everyone.

We have around 20 different departments, and each one wants to have different Advertising (We'll have an outside company prepare the Hold music with the wording we want,  They can output any codec we want)

We currently have 1 Pub, and 2 Subs (and a bunch of remote sites that have SRST routers that are 2921's)  no Multicast between sites.

So is this possible (I'm 99% positive it is, but I don't want to go into the meeting without being 100%)

Is this a good idea? (Technical standpoint)

I'm trying to make sure they're isn't a limit like you can only have 5 On hold music sources or only 10 Device Pools something.

If i remember correctly, MOH can be set Per Device Pool (although it didn't seem readily apparent there) Per device, or per Line.

Any opinions are being sought as well.

Mike





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