[cisco-voip] Integration between CM 7 and an Avaya switch

[Bantz John F]

Quick update for the group in case you were curious.

We did get our H.323 Tie trunk between our Avaya & Cisco systems working.

It ended up being two things.  First, on the Avaya side, there is a special application that needed to be turned on called "SA8507 - H245 support with other vendors".  This is a $0 feature, but you do have to pay Avaya a fee to update your license file and turn it on, but it was minor.  Second, we turned off "Enable Outbound FastStart" in the Gateway on the Cisco side.  After making these changes, everything came up and we are now able to make calls in both directions!

Thanks
John Bantz
John Deere - Global Infrastructure Services
515-267-4628 - office
515-314-6478 - cell
BantzJohnF at JohnDeere.Com<mailto:BantzJohnF%40JohnDeere.Com>

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bantz John F
Sent: Monday, May 02, 2011 6:51 PM
To: ATIENZA, Gonzalo; Haas, Neal; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Integration between CM 7 and an Avaya switch

Thanks for the links and the tips!

We are working with TAC right now trying to get this up and working.

We have it setup using H.323 with a trunk on the Avaya side and a Gateway configured on the CM side.  It appears that the connection is up.  We can place calls from the Avaya side, and they will traverse the IP Trunk and ring on the Cisco phones, but we cannot place calls from Cisco to Avaya.  TAC tells us that it looks like CM is trying to place the call, but not getting a response from Avaya.  When I watch the Avaya trunk during test calls from CM to Avaya,  I don't see anything hitting it.

Tomorrow we are going to setup port mirroring on the data ports on the Avaya side and the Cisco side and see if we see packets going both ways when we make test calls.  If I see packets from the CM IP Address hitting the Avaya CLAN card, but the call is failing, I will assume that TAC is correct and the Avaya side is not responding.  If I don't see any packets hitting the Avaya side coming from CM, we will then look at the port that CM is connected to on the other side, place more test calls and see if CM is sending packets out towards the Avaya side.  If it is, then we should be able to assume that we have something odd going on in our LAN/WAN that is blocking the traffic in that direction.

We will also take a look at the info from the links Neil sent and from Gonzalo's suggestions and see if we can make it work.

Thanks
John Bantz
John Deere - Global Infrastructure Services
515-267-4628 - office
515-314-6478 - cell
BantzJohnF at JohnDeere.Com<mailto:BantzJohnF%40JohnDeere.Com>

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.

From: ATIENZA, Gonzalo [mailto:Gonzalo.ATIENZA at LA.LOGICALIS.COM]
Sent: Monday, May 02, 2011 6:25 PM
To: Haas, Neal; Bantz John F; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Integration between CM 7 and an Avaya switch

I´ve worked with an integration between Avaya and UCM 7.

The only thing configured on the UCM was H323 GWs pointing to the H323 cards from the Avaya platform, that´s pretty much all there is...

There was a problem with DTMFs at some point, Avaya works with in-band DTMFs, and as you may know, with H323 UCM sends them OOB.  Somehow the problem was solved by the Avaya engineers, doing something on their platform.

To avoid that you could try using SIP, configuring on the UCM to use RFC 2833...

Hope it helps!

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Haas, Neal
Sent: lunes, 02 de mayo de 2011 07:32 p.m.
To: 'Bantz John F'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Integration between CM 7 and an Avaya switch

http://www.jaymzworld.com/w/images/0/07/Cisco-ses.pdf

https://devconnect.avaya.com/public/download/interop/CUCM-IPO-SIPtrk.pdf




From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bantz John F
Sent: Monday, May 02, 2011 2:43 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Integration between CM 7 and an Avaya switch

Does anyone have any documentation on integrating an Avaya ACM 4.x and CM 7?

We are trying to connect the two systems with an H.323 or SIP trunk so we can extension dial between the two systems.

We have found documents showing us how to integrate a CM 4 and an Avaya, but cannot find anything on CM 7.

Thanks
John Bantz
John Deere - Global Infrastructure Services
515-267-4628 - office
515-314-6478 - cell
BantzJohnF at JohnDeere.Com<mailto:BantzJohnF%40JohnDeere.Com>

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.

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