[cisco-voip] Avaya and CCM 4.3 Integration over H323 Trunk

Wed May 18 17:35:02 EDT 2011

>From an Avaya perspective, you can only use Trunk Access Codes (TAC) to access ISDN trunks between two Avaya systems or non ISDN trunks (standard T1s) to the PSTN (if I am remembering correctly).  I don't think you can use TACs to access an IP trunk.

In Avaya you need to:

·         setup a route pattern that sends calls to the H.323 trunk

·         Either use ARS or AAR to tell the avaya system to route selected numbers to that route pattern.

·         If your wanting to do extension dialing between the two, then it is best to use the Uniform Dial Plan feature to translate your extensions into AAR or ARS routed numbers.

Read through this Avaya doc, it can help you get the Avaya side setup.

http://www.avaya.com/master-usa/en-us/resource/assets/applicationnotes/acm-cisco-gw.pdf

Once you get the call routing setup, you can use the command "list trace TAC 811" (assuming that 811 is the TAC for that trunk) to monitor the calls and see if they are going out the trunk group.  You have to be logged into the Avaya system using Avaya Site Administrator or some other Terminal Emulator that supports 4410, 4425 or 513 emulation mode to run the list trace command.  You cannot run it using the ASA GUI interface.

Another command in the Avaya system that can be helpful is "list aar route-chosen <dialed number>" or the "list ars route-chosen <dialed number>".  These commands will tell you which route pattern will be used if you were to dial that number.  Remember, in the Avaya world, the help button is your friend!  If you want to use a command, you can type the first word or partial word in, hit F5 and it will give you your choices.  Sometimes with these commands, you get 80% there, but are missing something, so hit F5 and see what it tells you.

Hope this helps.

Thanks
John Bantz
John Deere - Global Infrastructure Services
515-267-4628 - office
515-314-6478 - cell
BantzJohnF at JohnDeere.Com<mailto:BantzJohnF%40JohnDeere.Com>

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.

From: Humayun Sami/Engineering/Karachi [mailto:Humayun.Sami at wateen.com]
Sent: Wednesday, May 18, 2011 3:35 PM
To: Florian Kroessbacher
Cc: Bantz John F; Humayun Sami; <cisco-voip at puck.nether.net>
Subject: RE: [cisco-voip] Avaya and CCM 4.3 Integration over H323 Trunk

Thanks Floh for all the time you spent here, I have read the same logs earlier on Cisco VLT (a stuff that tac uses), the information you mentioned is all good.

Avaya is not able to call us coz when they dial the trunk access code 811  to get a dial tone, when they don't get the dial tone or as they say our trunk they get a fast busy tone after 811, so they cant dial further. This is the main reason Avaya is not sending the dialed digits. The main reason is they don't get to reach the trunk.

Regards,
Humayun Sami.
________________________________
From: Florian Kroessbacher [mailto:florian.kroessbacher at gmail.com]
Sent: Thursday, May 19, 2011 12:08 AM
To: Humayun Sami/Engineering/Karachi
Cc: Bantz John F; Humayun Sami; <cisco-voip at puck.nether.net>
Subject: Re: [cisco-voip] Avaya and CCM 4.3 Integration over H323 Trunk

Hy,

i looked at the trace

Is this the Szenario you have tested:

1) Call Beginn:
        Outbound H225 SETUP message to 10.95.3.210 at timestamp 05/17/2011 16:47:42.272
        SETUP, pd = 8, callref = 0x0004, Message Size = 144 bytes
        Bearer Capability i = 0x8090A2, ITU-T standard, Speech, Circuit mode, 64k, µ-law
        Display i = 'Ali Raza'
        Calling Party Number i = '5528' - Plan: Unknown, Type: Unknown, Presentation Allowed, User-provided, verified and passed
        Called Party Number i = '3115' - Plan: Unknown, Type: Unknown
        User-User, i =

2) I think the name of the 3115 is 'Obaid Humayun'  -> isn't it?
3) Normal Call Release
        Call End  Inbound H225 RELEASE_COMP message from 10.95.3.210 at timestamp 05/17/2011 16:47:55.991
        RELEASE_COMP, pd = 8, callref = 0x8004, Message Size = 46 bytes
        Cause i = 0x8190 - Normal call clearing

After that i think Obaid Humayun dialed back to you

1) Call Setup
        Inbound H225 SETUP message from 10.95.3.210 at timestamp 05/17/2011 16:47:58.444
        SETUP, pd = 8, callref = 0x097A, Message Size = 219 bytes
        Bearer Capability i = 0x9090A3, ITU-T standard, 3.1kHz audio, Circuit mode, 64k, A-law
        Display i = 'Obaid Humayun'
        Called Party Number i = Plan: Unknown, Type: Unknown
        User-User, i =

2) The CuCM isn't seeing any Called Party Number
3) Release Message from CuCM can't route the Call
        Outbound H225 RELEASE_COMP message to 10.95.3.210 at timestamp 05/17/2011 16:47:58.460
        RELEASE_COMP, pd = 8, callref = 0x897A, Message Size = 45 bytes
        Cause i = 0x80A9 - Temporary failure
        User-User, i = 0x052580060008914A000201110000FE20657F88E001D4074C2792EA00000A800100

So this is the Debug Message you see on your Avaya Switch.
Maybe look at your Avaya why this isn't sending Dialed Digits to the CuCM

To Read the CuCM Traces more comfortable i read it with TranslatorX (from a Cisco Guy called Paul Giralt)

http://www.employees.org/~pgiralt/TranslatorX/<http://www.employees.org/%7Epgiralt/TranslatorX/>

cheers Floh

Am 18.05.2011 18:06, schrieb Humayun Sami/Engineering/Karachi:
Thx Florian.

John can you please mention that were you facing the same problem, which the calls were only going from Cisco to Avaya and not from Avaya to Cisco.

Regards,
Humayun Sami.
________________________________
From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bantz John F
Sent: Wednesday, May 18, 2011 8:39 PM
To: Florian Kroessbacher; Humayun Sami
Cc: <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: [spam] Re: [cisco-voip] Avaya and CCM 4.3 Integration over H323 Trunk

Thanks for the tip Florian!

We do have a calling search space defined under the Call Routing Information - Inbound Calls section, but no AAR Calling Search Space.

We did get the trunk up and working last week.  The problem was that we did not have a special application in our Avaya system turned on.  There is a special application called "SA 8507 - H245 support with other vendors" that needed to be turned on in the Avaya system before we could get the connection up and running.  After getting that turned on, the only other thing we had to do was to turn off Enable Outbound FastStart on the Cisco gateway and it worked great!

Thanks
John Bantz
John Deere - Global Infrastructure Services
515-267-4628 - office
515-314-6478 - cell
BantzJohnF at JohnDeere.Com<mailto:BantzJohnF%40JohnDeere.Com>

CONFIDENTIALITY. This electronic mail and any files transmitted with it may contain information proprietary to Deere & Company, or one of its subsidiaries or affiliates, and are intended solely for the use of the individual or entity to whom they are addressed, shall be maintained in confidence and not disclosed to third parties without the written consent of the sender. If you are not the intended recipient or the person responsible for delivering the electronic mail to the intended recipient, be advised that you have received this electronic mail in error and that any use, dissemination, forwarding, printing, or copying of this electronic mail is strictly prohibited. If you have received this electronic mail in error, please immediately notify the sender by return mail.

From: cisco-voip-bounces at puck.nether.net<mailto:cisco-voip-bounces at puck.nether.net> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Florian Kroessbacher
Sent: Wednesday, May 18, 2011 10:26 AM
To: Humayun Sami
Cc: <cisco-voip at puck.nether.net<mailto:cisco-voip at puck.nether.net>>
Subject: Re: [cisco-voip] Avaya and CCM 4.3 Integration over H323 Trunk

hy in the pdf they configure the gateway with no inbound calling search!

Maybe this is your problem. The GW has to have a inbound css to reaxh your cisco phones
----
Florian Kroessbacher

gmail: florian.kroessbacher at gmail.com<mailto:florian.kroessbacher at gmail.com>

Am 18.05.2011 um 17:11 schrieb Humayun Sami <humayun_sami at hotmail.com<mailto:humayun_sami at hotmail.com>>:
Hey Guys,

I have integrated Avaya and Cisco Call manager 4.3, I am able to make calls from Cisco to Avaya phones but Avaya phones cannot make call to Cisco. I have tried everything, made regions, device pool. Below is the link I followed for integration.

http://www.avaya.com/master-usa/en-us/resource/assets/applicationnotes/ip-trunk-cm.pdf

I am not getting the point that if the trunk has been established, why arnt the Avaya phones able to call cisco phones. Help in this regard would be nice. I am attaching the traces from CCM and below are the traces from Avaya with Denial Event 1192. Below it says seize trunk group, what does it mean?

Related Information to read logs:
Avaya gateway: 10.95.3.210

Call manager IP: 10.128.0.11
Avaya Phone: 3115
Cisco Phone:5528

Logs from Avaya:

             VOIP data from: [10.95.3.213]:45424

12:30:48     Jitter:2 0 0 0 0 0 0 0 0 0: Buff:15 WC:8 Avg:1

12:30:48     Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

             VOIP data from: [10.95.3.213]:45424

12:30:56     Jitter:2 0 2 0 0 1 4 0 2 0: Buff:16 WC:8 Avg:1

12:30:56     Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

             VOIP data from: [10.95.3.213]:45424

12:31:06     Jitter:5 5 5 2 0 0 1 5 5 5: Buff:16 WC:8 Avg:2

12:31:06     Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

             VOIP data from: [10.95.3.213]:45424

12:31:16     Jitter:4 2 3 5 4 4 1 3 4 0: Buff:15 WC:8 Avg:2

12:31:16     Pkloss:0 0 0 0 0 0 0 0 0 0: Oofo:0 WC:0 Avg:0

12:31:19     hold station    3115 cid 0x1090

12:31:19     active announcement    7503 cid 0x1090

12:31:19     hear annc board 01B13 ext 7503 cid 0x1090

                                LIST TRACE

time            data

12:31:20     active station    3115 cid 0x10a7

12:31:21     dial 811

12:31:21     term trunk-group 11    cid 0x10a7

12:31:21     dial 811

12:31:21     seize trunk-group 11 member 2  cid 0x10a7

12:31:21     Calling Number & Name NO-CPNumber Obaid Humayun

12:31:21     Proceed trunk-group 11 member 2  cid 0x10a7

12:31:21     denial event 1192: Temporary failure D1=0x8bbb D2=0x50f29

12:31:21     idle trunk-group 11 member 2  cid 0x10a7

12:31:24     idle station    3115 cid 0x10a7

12:31:24     unhold station    3115 cid 0x1090

12:32:14 TRACE COMPLETE station 3115  cid 0x1

Regards,
Humayun Sami.
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