[cisco-voip] CVP 8.0 transfering to Unity Connection 8.5 (SIP Trunk)

Jason Aarons (AM) jason.aarons at dimensiondata.com
Fri Nov 4 21:25:44 EDT 2011


How do I get CVP 8.0 to set the correct RedirctingID for calls they want to send to a Connection 8.5 Mailbox? The RedirectingID is wrong on bad transfer. Unity always routes on the Redirecting Number.

If this was a .aef file then I UCCX/UCCE  script "Call Redirect" step, Reset to "Destination "
https://supportforums.cisco.com/message/3225321#3225321

However it's CVP and I have no idea how to fix it.

Bad Transfer
07:37:14, New Call, CalledId=7032081399,  RedirectingId=7032081438,  Origin=16,  Reason=4,  CallGuid=5B9B27B5A9294F63B88A7D679C0747CE,  CallerName=,  LastRedirectingId=7032081418,  LastRedirectingReason=4,  PortDisplayName=JDCUNITYP01 Integration-1 Publisher-094,[Origin=Unknown],[Reason=Forward No Answer]
07:37:15, AttemptForward
07:37:15, State - AttemptForward.cde!Dummy
07:37:15, Event is [NULL]
07:37:15, PHTransfer
07:37:15, State - PHTransfer.cde!LoadInfo
07:37:15, Event is [TrueEvent]
07:37:15, PHGreeting
07:37:15, State - PHGreeting.cde!PlayGreeting
07:37:15, Call answered if needed
07:37:15, Playing greeting for Call Handler:  Opening Greeting

Good Direct Dial to Mailbox
07:38:45, New Call, CalledId=7032081399,  RedirectingId=7032081418,  Origin=16,  Reason=4,  CallGuid=AA45299F938E4383BF3523E2131C5E64,  CallerName=,  LastRedirectingId=7032081418,  LastRedirectingReason=4,  PortDisplayName=JDCUNITYP01 Integration-1 Publisher-119,[Origin=Unknown],[Reason=Forward No Answer]
07:38:46, AttemptForward
07:38:46, State - AttemptForward.cde!Dummy
07:38:46, Event is [NULL]
07:38:46, PHTransfer
07:38:46, State - PHTransfer.cde!LoadInfo
07:38:46, Event is [TrueEvent]
07:38:46, PHGreeting
07:38:46, State - PHGreeting.cde!PlayGreeting
07:38:46, Call answered if needed
07:38:46, Playing greeting for Subscriber:  Spanish_In
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