[cisco-voip] 7965 SCCP 9-2-1SR2S doesnt' change time with Device Pool change

[Wes Sisk]

That means phone is failing to parse its timezone from its config file.  TNP phones parse timezone from config file and apply the corresponding offset to the time provided from call control (CM or CME).

A few options forward from here.  Most likely scenario is a TAC case.

Otherwise, technically:
1) download config file for working and non-working phone manaully. check the contents for timezone. does it look correct? (is tftp process building the file correctly?)

2) If tftp is building the file with correct contents for the timezone so, then my next guess is that you're hitting CTL/ITL issue.  Phone downloads config file but with 8.5 security by default the config file is signed with a certificate which the phone does not recognize.  To verify this take one of the failing phones and erase the ITL and CTL files.  Does it then work correctly?
This may also be indicated in phone console logs by 'config file validation failed' or similar.

3) If TFTP is building the config file with correct timezone and you're not hitting CTL/ITL issue then there is another error in the phone's xml config file that breaks the XML parser. there are a few bugs for this recently.  best place to start is phone console logs.

If you open a TAC case please provide the above logs and send me the case number.

Regards,
Wes


On Nov 7, 2011, at 10:09 AM, Jason Aarons (AM) wrote:

Not using Device Mobility Groups. PS this was busted for last 3 weeks ( before this weekends timezone changes).  I think it’s a bug in SCCP 45.9-2-1SR2S.
 
To add to the mystery if I http://phoneip on bad phone and scroll down to Time Zone it shows blank, good phone shows Time Zone on phones web page.
 
Bad Phone
 
<image001.png>
 
 
Good Phone
<image002.png>
 
 
Jason Aarons
Consultant
Dimension Data
904-338-3245 mobile
 
From: Ki Wi [mailto:kiwi.voice at gmail.com] 
Sent: Friday, November 04, 2011 11:50 PM
To: Nate VanMaren
Cc: Jason Aarons (AM); cisco-voip(cisco-voip at puck.nether.net)
Subject: Re: [cisco-voip] 7965 SCCP 9-2-1SR2S doesnt' change time with Device Pool change
 
Personally,I don't think extension mobility will affect/take into consideration of the timezone. 
 
Unless you are using device mobility group stuffs.

Sent from my iPhone
Pls pardon my fat fingers.

On 5 Nov, 2011, at 1:32 AM, Nate VanMaren <VanMarenNP at ldschurch.org> wrote:

Click “View Current Device Mobility Settings:” and make sure it’s in the device pool you think it is.
 
From: Jason Aarons (AM) [mailto:jason.aarons at dimensiondata.com] 
Sent: Friday, November 04, 2011 10:52 AM
To: Nate VanMaren; cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: [cisco-voip] 7965 SCCP 9-2-1SR2S doesnt' change time with Device Pool change
 
I’m using Extension Mobility if I logout it still shows wrong time,  not sure where the override is your referencing. Can you elaborate? 
 
I reset the CTL/ITL on the Phone no change.  Really stumped. I’m wonder if the phone is able to reach the NTP server, but the minute is right, just can’t get the hour to change no matter what DTG I put it in/reset, power off/on.
 
 
From: Nate VanMaren [mailto:VanMarenNP at ldschurch.org] 
Sent: Friday, November 04, 2011 11:04 AM
To: Jason Aarons (AM); cisco-voip (cisco-voip at puck.nether.net)
Subject: RE: [cisco-voip] 7965 SCCP 9-2-1SR2S doesnt' change time with Device Pool change
 
 

You’re not using device mobility and the manual changes to your device pools are over-ridden by the subnet the phones are on are you?
 
-Nate
 
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jason Aarons (AM)
Sent: Thursday, November 03, 2011 7:00 PM
To: cisco-voip (cisco-voip at puck.nether.net)
Subject: [cisco-voip] 7965 SCCP 9-2-1SR2S doesnt' change time with Device Pool change
 
I have a LAX-DP  (Los Angeles) with a Date Time Group for Pacific and NTP references, and a HOU-DP (Houston) with a Date Time Group for Central and NTP references.  When I change the phone’s Device Pool from HOU-DP to LAX-DP the phone display in top left still shows Central time.  In short I can’t get the phone to change time no matter what Devcie Pool I put it in……
 
Any thoughts?
 
CallManager 8.5(1)SU1
7965 SCCP45.9-2-1SR2S
 
 


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