[cisco-voip] Upgrading CCM, UCCX, WFM an QM, Have some Q's

Wed Nov 23 12:41:53 EST 2011

I am scheduling an upgrade to a call center to bring CCM and UCCX to 8.5.1SU1 and WFM and QM from 8.3.(4) to 8.5(2). For reasons too long and irrelevant, our upgrade window might have to be broken into two days with a work cycle in between. According to the Compatibility guides. 8.3.4 is NOT supported with UCCX 8.5 but my question is, will it work, even if with limited functionality?? I'm aware of the not getting any cisco support but I just want to know if we can leave these for the second upgrade window. Any info is GREATLY appreciated!!

Jorge L. Rodriguez Aguila
CCNA, CCNP-VOICE
Senior Voice/Data Consultant
Netxar Technologies
Tel-787-765-0058
Cel 787-688-8530
jorge.rodriguez at netxar.com

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