[cisco-voip] MoH with H323, MTP checked

[Ahmed Elnagar]

And FYI I tried disabling CEF and did not work also.

 

Regards,

Ahmed Elnagar | Unified Communication Team Leader | CCIE #24697, Voice

Description: Description: MS Green

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ahmed Elnagar
Sent: Monday, November 28, 2011 5:59 PM
To: 'Peter Slow'
Cc: 'cisco voip'
Subject: Re: [cisco-voip] MoH with H323, MTP checked

 

Thanks peter for the reply

 

First I think I have the same issue like that guy

https://supportforums.cisco.com/message/3333561#3333561 

 

to answer your Qs

 

1-      Yes

2-      Yes 

3-      MoH works fine internally

 

Regards,

Ahmed Elnagar | Unified Communication Team Leader | CCIE #24697, Voice

Description: Description: MS Green

 

From: Peter Slow [mailto:peter.slow at gmail.com] 
Sent: Monday, November 28, 2011 5:45 PM
To: Ahmed Elnagar; cisco voip
Subject: Re: [cisco-voip] MoH with H323, MTP checked

 

Oops, adding the list back in. Sorry for spamming you Ahmed =) I'm better at
media resources than I am at email...

On Mon, Nov 28, 2011 at 10:43 AM, Peter Slow <peter.slow at gmail.com> wrote:

0.0.0.0 is normal if you are seeing it in the remote ip address field of a
sh sccp  command from the IOS MTP. That is normal when you dont have
full-duplex streaming enabled for MoH. By default CUCM wont make a remote
device send audio to the MoH Server, since that's sort of a waste of
bandwidth. That behavior can be changed, but is most likely not your issue.

forgive me for asking stupid questions but I want to start at square one.

1. Do you have two way audio to begin with before the PSTN party is placed
on hold? 
2. Are you sure you can ping the MoH Server being allocated from the IOS MTP
that was in use?
3. if that same IP Phone places another IP Phone at a local site on hold,
does that person get MoH? What about at a remote site?

we can dig deeper once i know those things ;) there are a couple things to
look at but this shouldnt be hard for us to fix.

-Pete

On Mon, Nov 28, 2011 at 10:28 AM, Ahmed Elnagar <ahmed_elnagar at hotmail.com>
wrote:

Hi all;

 

I have a h323 gateway for PSTN calling through E1, I have configured MRG and
MRGL so that PSTN callers put on hold should hear MOH; however they don't

 

I have MTP required checked and MRGL points to a MTP device that is
configured on the same gateway "with same IP address for bind h323 and SCCP"

 

I can see the call when put on hold that the hold leg is pointing to
0.0.0.0; when I change the MTP device to CUCM it works fine.

 

Any ideas?

 

Regards,

Ahmed Elnagar | Unified Communication Team Leader | CCIE #24697, Voice

Description: Description: MS Green

 

 

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