[cisco-voip] UCCX Document Write fail after upgrade

Mon Oct 10 08:23:22 EDT 2011

FYI. Appears to be a bug in the code. The scripts works fine in 8.5(1)SU1.

Cheers
________________________________________
From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] on behalf of Dana Tong [Dana.Tong at telstraivision.com]
Sent: Friday, 7 October 2011 10:23 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX Document Write fail after upgrade

Hi everyone,

Does anyone out there have an example of a UCCX 8.5(1) script that is able to perform a read and an update to an XML document in the document repository?

Thanks
Dana

________________________________________
From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] on behalf of Dana Tong [Dana.Tong at telstraivision.com]
Sent: Thursday, 6 October 2011 10:15 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] UCCX Document Write fail after upgrade

Here is the trace output...

61072: Oct 06 21:16:45.001 EST %MIVR-FILE_MGR-3-RDS_SQL_EXCEPTION_INFO:THREAD:MIVR_FILE_MGR_LOW_PRIORITY_UPLD_DOWNLD-161-0-UPLOAD:SQL Exception: Exception details=DbMgr:uploadFile:failed: /en_AU/DUTY_TRADER/deadtrader.xmlresult error=23000 vendor error=-391 error message =Cannot insert a null into column (documentsfiletbl.payload).

61073: Oct 06 21:16:45.001 EST %MIVR-FILE_MGR-3-UNABLE_UPLOAD_FILE:THREAD:MIVR_FILE_MGR_LOW_PRIORITY_UPLD_DOWNLD-161-0-UPLOAD:Unable to upload the specified file: Class=class com.cisco.doc.UserDocument,Domain=en_AU,Directory=/DUTY_TRADER/,Name=deadtrader.xml,Exception=com.cisco.file.FileException: DbMgr:upload:/en_AU/DUTY_TRADER/deadtrader.xmlgeneratate exception
61074: Oct 06 21:16:45.001 EST %MIVR-FILE_MGR-3-EXCEPTION:THREAD:MIVR_FILE_MGR_LOW_PRIORITY_UPLD_DOWNLD-161-0-UPLOAD:com.cisco.file.FileException: DbMgr:upload:/en_AU/DUTY_TRADER/deadtrader.xmlgeneratate exception
61075: Oct 06 21:16:45.001 EST %MIVR-FILE_MGR-3-EXCEPTION:THREAD:MIVR_FILE_MGR_LOW_PRIORITY_UPLD_DOWNLD-161-0-UPLOAD:             at com.cisco.file.impl.DbManager.uploadFile(DbManager.java:3221)
61076: Oct 06 21:16:45.001 EST %MIVR-FILE_MGR-3-EXCEPTION:THREAD:MIVR_FILE_MGR_LOW_PRIORITY_UPLD_DOWNLD-161-0-UPLOAD:             at com.cisco.file.impl.DbManager.upload(DbManager.java:2869)

61084: Oct 06 21:16:45.002 EST %MIVR-FILE_MGR-3-UNABLE_UPLOAD_FILE:THREAD:MIVR_ENG_TASKS-33-39-TASK:0x5d21dba40_DUTY_TRADER/TEC_Dead_Trader_Set_v120.aef:Unable to upload the specified file: Class=class com.cisco.doc.UserDocument,Domain=en_AU,Directory=/DUTY_TRADER/,Name=deadtrader.xml,Exception=com.cisco.file.FileException: DbMgr:upload:/en_AU/DUTY_TRADER/deadtrader.xmlgeneratate exception

61106: Oct 06 21:16:45.003 EST %MIVR-STEPS_DOCUMENT-7-UNK:Task: 25000000064, Upload Document step failed

________________________________________
From: cisco-voip-bounces at puck.nether.net [cisco-voip-bounces at puck.nether.net] on behalf of Dana Tong [Dana.Tong at telstraivision.com]
Sent: Thursday, 6 October 2011 8:22 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] UCCX Document Write fail after upgrade

Hi all,

We've just upgraded from UCCX 8.0 to version 8.5(1)SU2.

Most things appear to be working. However there are some scripts that update an oncall phone number. The script appears to be mostly working. The user can dial in and authenticate, type in the new number. The new number is written to a tempory variable ok. However when I go to "press 1 to confim" the new number is not written to the XML file.

A reactive script debug shows no errors. The variable is updated but the file is not written.

Does anyone know of a way to further troubleshoot this? or what logs to check?

Thanks

Dana

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