[cisco-voip] How to get a Phone's .cnf.xml file from CUCM

Tue Oct 11 09:07:27 EDT 2011

Actually the problem happens to just a few phones every now and then, and
restarting a service for this particular customer is too complicated =)
The "fix" I use is to make any change on the device configuration.
I was able to get the .cnf files using windows cmd " tftp "host" get
SEPxxxx.cnf.xml", but will try the web way Nicholas mentioned and I looked
for since it sounds easier.
Now I'll compare both files to see if anything looks like a root cause for
this.

On Tue, Oct 11, 2011 at 1:37 AM, Dennis Heim <Dennis.Heim at cdw.com> wrote:

>  Have you tried cycling the Cisco TFTP service? That should force
> callmanager to regenerate the tftp cache.****
>
> ** **
>
> Dennis Heim
> Network Voice Engineer
> CDW  Advanced Technology Services
> 10610 9th Place
> Bellevue, WA 98004
>
> 317.569.4255 Single Number Reach
> 317.569.4201 Fax
> dennis.heim at cdw.com*
> *cdw.com/content/solutions/unified-communications/<http://www.cdw.com/content/solutions/unified-communications/>
> ****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Nicholas Samios
> *Sent:* Monday, October 10, 2011 8:05 PM
> *To:* Anthony Holloway; Bruno Takahashi
>
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] How to get a Phone's .cnf.xml file from CUCM**
> **
>
>  ** **
>
> Use HTTP - thanks Wes J****
>
> ** **
>
> http://myccmserver:6970/SEPmacaddress.cnf.xml****
>
> ** **
>
> https://puck.nether.net/pipermail/cisco-voip/2011-February/019958.html****
>
> https://supportforums.cisco.com/message/3153749#3153749 ****
>
> --
> *Nicholas Samios*
>
> Systems Engineer****
>
> [image: Description: http://iinet.net.au/sig/ii.gif]
> Level 2, 293 Camerbwell Road, Camberwell VIC 3124
> *ph:* (08) 9213 1316 *mob: *0411 618 835 *fax:* (08) 9221 4539****
>
> *email:* nsamios at staff.iinet.net.au****
>
> [image: Description: U:\CCNA\CCNA\JPEG\75x75px\ccna_sm.jpg][image:
> Description: U:\CCNA_wireless\JPEG\75x75px\CCNA_wireless_sm.jpg][image:
> Description: U:\CCNA Voice\CCNA_voice\JPEG\75x75px\CCNA_voice_sm.jpg][image:
> Description: U:\ccnp_voice_sm.jpg]****
>
> ** **
>
> *From:* cisco-voip-bounces at puck.nether.net [mailto:
> cisco-voip-bounces at puck.nether.net] *On Behalf Of *Anthony Holloway
> *Sent:* Tuesday, October 11, 2011 1:28 PM
> *To:* Bruno Takahashi
> *Cc:* cisco-voip at puck.nether.net
> *Subject:* Re: [cisco-voip] How to get a Phone's .cnf.xml file from CUCM**
> **
>
> ** **
>
> On Windows you can just pop open a command prompt window and type:****
>
> ** **
>
>  C:\>tftp <cucm_tftp_server> get SEP<MACADDRESS>.cnf.xml****
>
>  ** **
>
> Example:****
>
> ** **
>
>  C:\>tftp 10.1.1.1 get SEP0000DEADBEEF.cnf.xml****
>
>  ** **
>
> Source:****
>
>
> http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tftp.mspx?mfr=true
> ****
>
> ** **
>
> NOTE: Win7 users may need to turn on TFTP command line client from within
> Add/Remove programs first.****
>
> ** **
>
> On *nix systems: 'man tftp' should tell you what you need to know.****
>
> ** **
>
> You may also want to SPAN the switch port the phone is on, and look at the
> traffic.  Perhaps the .cnk.xml file is not even making it to the phone, or
> perhaps there are missing packets.  TFTP is UDP after all, and therefore has
> no re-transmits.****
>
> ** **
>
> -Anthony****
>
> On Mon, Oct 10, 2011 at 6:29 PM, Bruno Takahashi <brunots at gmail.com>
> wrote:****
>
> Hello all,****
>
>  ****
>
> We ran into a problem where it seems the .cnf.xml file of the phones is
> corrupted so the phone does not registers.****
>
> If you change any detail on the device configuration (i.e. add a "-" on
> description) the phone registers back.****
>
> I assume it works because a new file is generated and the phone gets this
> new, non-corrupted file from TFTP and is able to register.****
>
>  ****
>
> What I wanted to do is to get the .cnf.xml file from a phone that is not
> working, then "fix" it and get the new file again to compare and see if
> something can be found to indicate why this happened.****
>
>  ****
>
> Does anyone knows how can I get the .cnf file or knows any additional
> details on this issue?****
>
>  ****
>
> Thanks!
>
> --
> *Bruno*****
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip****
>
> ** **
>

-- 
*Bruno Takahashi da Silva*
Engenheiro de Telecomunicações
CCVP®, CCNA®, CCNA® Voice
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