[cisco-voip] Strange Call Hold Behavior

[Nate VanMaren]

We had to turn on off RCC because it would do this exact thing.  People kept blaming the Cisco phones for acting funny, but when we'd look at the logs it was RCC telling it to do it.



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wellnitz, Erick A.
Sent: Thursday, October 20, 2011 9:14 AM
To: Wes Sisk
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Strange Call Hold Behavior

We are using RCC with MOC 2007 R2.  We're thinking a recent update on OCS may be causing the issue as we've been on this firmware code  on the 9971 for about 3 months and the 7975 code/CUCM version since this time last year.

The intermittent nature as well as our newly reported 'stuck call' issue makes your CTI idea very solid.

-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Thursday, October 20, 2011 10:10 AM
To: Wellnitz, Erick A.
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Strange Call Hold Behavior

Very odd.

Those 2 phones use different code bases.  This makes it very likely an event is coming in from elsewhere and triggering this behavior.  Check the CM SDI/SDL traces to see what event is initiating the hold.

Given the resolution it seems highly likely that a CTI application is controlling the phones and causing the behavior.  Deleting and readding the phones would disallow any existing CTI control.

We've seen similar in the past in call centers when auto answer was enabled on the phone and in CAD.

/wes


On Oct 20, 2011, at 10:59 AM, Wellnitz, Erick A. wrote:

Sorry for the no subject guys.   Bug toolkit doesn't show anything which matches this behavior.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wellnitz, Erick A.
Sent: Thursday, October 20, 2011 8:00 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] (no subject)

I have a strange phone issue with 9971 on 9.2.1 and 7975 on 9.0.3

CUCM is 8.0.3

When a cisco user calls a number and the call is answered, it is immediately placed on hold.

Changing the mac and rerunning TAPS resolves the issue but isn't what I consider a sloution.

Any thoughts?
===========================================================
CIRCULAR 230 DISCLOSURE: Pursuant to Regulations Governing Practice Before the Internal Revenue Service, any tax advice contained herein is not intended or written to be used and cannot be used by a taxpayer for the purpose of avoiding tax penalties that may be imposed on the taxpayer.
===========================================================
CONFIDENTIALITY NOTICE:
This electronic mail message and any attached files contain information intended for the exclusive use of the individual or entity to whom it is addressed and may contain information that is proprietary, privileged, confidential and/or exempt from disclosure under applicable law.  If you are not the intended recipient, you are hereby notified that any viewing, copying, disclosure or distribution of this information may be subject to legal restriction or sanction.  Please notify the sender, by electronic mail or telephone, of any unintended recipients and delete the original message without making any copies.
===========================================================
NOTIFICATION:  Katten Muchin Rosenman LLP is an Illinois limited liability partnership that has elected to be governed by the Illinois Uniform Partnership Act (1997).
===========================================================

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip



_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip


 NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.